Job Description

Position: Customer Support Associate

Department: Customer Support Call Centre \xe2\x80\x93 Patient Support Services

Posting ID: 2023-34761

Role Level: Admin Clerical (AC02 $20.15-$25.19)

Status: Permanent Part-Time

Site: Credit Valley Hospital

Hours of Work/Shifts: Monday - Friday (days, evenings, nights) including weekends

Posted: September 21, 2023

Internal Deadline: September 28, 2023

*The location of any vacancy/position may be changed or reassigned as per operational needs.

Trillium Health Partners (THP) is one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, and the Reactivation Center at Humber. Trillium Health Partners serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities and is a teaching hospital affiliated with the University of Toronto.

Our Mission: A New Kind of Health Care for a Healthier Community

Our Values: Compassion, Excellence, Courage

Our Goals: Quality, Access, Sustainability

Our Enablers: People, Education, Innovation, Research

Key Qualifications:

• Grade 12 Education or equivalent
• Previous related experience in a hospital environment is a definite asset
• Effective communication and interpersonal skills to respond to customers
• Pleasant and courteous telephone manner is essential
• Ability to manage workload in a fast-paced multi-task environment
• Demonstrated ability to work independently
• Strong organizational skills are essential
• Positive work performance and attendance record essential
• Strong communication in English is essential
• Computer skills definite asset

Position Summary:

• Responsible for the effective and efficient support of all internal customers requesting service through the Customer Support Call Centre
• Receive and process internal customer Portering/Environmental/Hospitality/Maintenance requests ( phone, work requests and tasks requests submitted through the web portal and transport software)
• Answer Customer Support phone calls: record all details and create task/work order
• Liaise with Corporate Services and Facilities staff as required
• Create, update and print rosters and set ups
• Provide front-line service to all customers and staff, follows up on task completion
• Assign wireless devices to staff
• Any other tasks as assigned

To pursue this career opportunity, please visit our website:

Candidates are selected on the basis of their skill, ability, experience and qualifications.

Where these factors are relatively equal seniority shall govern providing the successful applicant.

Trillium Health Partners\xe2\x80\x99 (THP) is an equal opportunity employer who values the importance of antiracism work and is committed to integrating antiracism, diversity, equity and inclusion best practices throughout THP operations, policies and culture. Therefore, we ask that even if you do not see yourself fully reflected in every job requirement listed on this posting, we still encourage you to reach out and apply. Research has shown that candidates from underrepresented groups often only apply when they feel 100% qualified. We encourage all applicants who are members of groups that have been marginalized on any grounds enumerated under the Ontario Human Rights Code based on race, gender identity or expression, sex, sexual orientation, disability, political belief, religion, marital or family status, age, and/or status as a First Nations, M\xc3\xa9tis or Inuk/Inuit person to consider this opportunity.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.

Trillium Health Partners is identified under the French Language Services Act.

We thank all those who apply but only those selected for further consideration will be contacted.

Trillium Health Partners