Job Description

Start your career with purpose -- we'll train the rest.



We're looking for a compassionate, calm, and dependable individual to join our team as a

Customer Support Agent

, with the opportunity to grow into a

Dispatcher

role over time. No towing or dispatch experience? No problem -- we provide full training and support to help you build your skills and confidence.

About the Role

At the heart of our work is a commitment to safety, well-being, and community support. As a Customer Support Agent, you'll be the reassuring voice on the other end of the line when someone needs help. You'll gather information, offer support, and make sure the right help gets to the right place.



After gaining experience and training, you'll have the chance to take on Dispatcher responsibilities, coordinating field teams and making quick decisions to keep operations running smoothly.



We operate 24/7, and this is a shift-based position, including days, evenings, overnights, and weekends. To get started, you'll need to be available for daytime training during the first few weeks.

What We're Looking For

You don't need previous dispatch or towing experience -- we're more interested in your mindset than your resume. You're a great fit if you:



Stay calm and focused in stressful situations Have a genuine desire to help others Are eager to learn and grow Communicate clearly and professionally Can manage multiple tasks without getting flustered Are a natural seeker of information who enjoys learning new things Are an independent learner willing to jump into new challenges Bring an out-of-the-box approach to problem solving Are comfortable using computers and learning new systems

What You'll Be Doing

Answering calls from people who need help with towing or roadside assistance Gathering and entering key information quickly and accurately Offering support and reassurance to people in stressful moments Coordinating service calls and dispatching help (once trained) Communicating with operators and customers to keep things running smoothly Helping us deliver fast, dependable service 24/7




This role is ideal for someone who thrives in a fast-paced environment, wants to make a real difference, and is ready to build a meaningful career -- not just a job.





If this sounds like you, we'd love to hear from you. An acceptable criminal record check is required. Visit www.astrotowing.ca to learn more about us!