Job Description

Customer Support & Administrative Specialist

Job Type: Full-time/Fixed Term Contract

Schedule: Monday to Friday, 8 am - 4:30 pm (42.5 hours per week)

Benefits:

- On-site parking

- Business Casual dress

Job Summary:

We are seeking a versatile and detail-oriented individual to join our team as a Customer Support & Administrative Specialist. In this multifaceted role, you will handle a variety of tasks, including customer service, data entry, managing warranty claims, and reception duties. You will be the first point of contact for customers, providing exceptional service and ensuring smooth operations. The ability to multitask and apply critical thinking is essential to succeed in this role.

Responsibilities:

Customer Service: Handle incoming customer calls, emails, and requests professionally and courteously. Assist with warranty claims, service requests, and troubleshooting customer issues.

Data Entry: Accurately process customer orders using our Order Management system. Enter order details, verify information, and ensure timely and accurate order fulfillment.

Warranty Management: Manage warranty claims, coordinate with technical specialists, and ensure resolution of customer concerns.

Reception Duties: Greet visitors, answer phone calls, and maintain a welcoming environment. Perform general office duties such as filing, photocopying, and document management.

Administrative Support: Provide administrative overflow support as needed, assist office staff, and maintain office organization.

Collaboration: Work closely with colleagues and other departments to ensure smooth project execution and customer satisfaction.

Qualifications:

- High school diploma or equivalent.

- Minimum of 2+ years of experience in a customer service, administrative, or similar role.

- Proficiency in Google Suite (Microsoft Office (Word, Excel, Outlook)).

- Critical Thinking: Demonstrated ability to analyze situations, make informed decisions, and solve problems effectively.

- Ability to communicate and/or escalate challenges professionally and effectively to supervisors or management as required.

- Excellent communication skills, both written and verbal.

- Strong organizational and multitasking abilities and prioritization of work.

- Attention to detail and problem-solving skills.

- Ability to work in a fast-paced environment and meet tight deadlines.

- Technologically savvy with an ability to learn new software applications. Mac Computer experience preferred, but not required (will train).

- Gain knowledge of warranty policies & practices.

- Strong interpersonal skills and ability to excel in a team environment while taking direction from other staff.

- Perform other duties as required.

Why LIFEFORM Chairs?

- Join an established company with 50 years of local family owned/operated history focused on customer satisfaction.

- Be part of a collaborative and supportive work environment.

- Play a vital role in ensuring the smooth execution of projects and enhancing customer satisfaction.

How to Apply:

If you are a proactive, motivated individual with a passion for providing world-class service and possess strong multitasking and critical thinking skills, we encourage you to apply. Please submit your resume and a cover letter outlining your relevant experience and why you would be a great fit for this role.

LIFEFORM Chairs is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Note: We thank all interested candidates who apply, however, only those being considered will be contacted. Candidates must be legally able to work in Canada.

Job Types: Full-time, Fixed term contract
Contract length: 21 months

Pay: From $21.00 per hour

Expected hours: 42.5 per week

Benefits:

Casual dress On-site parking
Education:

Secondary School (preferred)
Experience:

Call center: 1 year (preferred) Customer service: 2 years (required)
Language:

English (required)
Work Location: In person