Job Description

Familiar and experienced in a (fast-paced) manufacturing environment.

Experienced at processing customer orders accurately and efficiently using internal CRM systems.

Familiar with CRM systems like

Salesforce

or

SAP

.

Experienced at

handling inbound calls, emails, EDI's and other forms of communication

from consumers, retail partners, and distributors.

*Electronic Data Interchange (EDI)

- computer-to-computer exchange of business documents in a standardized electronic format between trading partners. It automates the process of sending and receiving documents like purchase orders, invoices, and shipping notices, replacing manual methods such as paper, fax, and email to increase speed, accuracy, and efficiency.

Experienced at handling/responding promptly to

customer inquiries

, providing accurate information about company's products and services.

Familiar collaborating with sales, logistics, and marketing and operations teams to support customer needs and ensure timely delivery.

Proficient with

MS Excel

(e.g., pivot tables, vlookups)

MUST BE bilingual.

Fluent speaking and writing in both English and French.

If your answer is

"yes" to all those questions, then we want to speak with

YOU!!

Who are we?

Burnbrae Farms is a sixth-generation Canadian family-owned company that is operated today by the 4th generation of the Hudson family. We are proud to be one of Canada's leading egg processors with farms, grading stations and processing operations across the country.

Today, Burnbrae has grown into the leading egg processor in Canada, with an attractive consumer brand and value-added products that include Egg Creations!, Simple Egg Whites, EGG Bakes!, EGG Bites! and EGGS2go!. We partner with 400 local egg farmers across the country and we operate in five provinces; including British Columbia, Alberta, Manitoba, Quebec and Ontario with 6 farms, 2 distribution centres, 8 grading stations, 3 processing plants grading, boiling, cooking and shipping eggs across Canada. With a bright future and ambitious plans, the company continues to grow nation-wide and currently employs over 1700 passionate, dedicated employees.

Customer Supply Chain Representative - Bilingual

As a Customer Supply Chain Representative at Burnbrae Farms, you will be the first point of contact for our valued customers. You'll play a vital role in delivering exceptional customer experiences by handling inquiries, processing orders, and resolving issues with professionalism and efficiency. This role requires excellent communication skills, attention to detail, and a passion for customer satisfaction.

Term:

Permanent, Full-Time, Mon-Fri, Day

Work Mode:

Hybrid (onsite 2-days a week)

Reports to:

Customer Supply Chain Manager

Direct Reports:

None

Salary:

TBD

Address:

940 Matheson Blvd. E. Mississauga, ON L4W 2R8

Duties and Responsibilities:

Handle inbound calls, emails, EDI's and other forms of communication from consumers, retail partners, and distributors.

Respond promptly to customer inquiries, providing accurate information about Burnbrae Farms products and services.

Process customer orders accurately and efficiently using internal systems (SAP, etc.).
Troubleshoot and resolve product or service issues by clarifying customer concerns and determining the best resolution.

Collaborate with sales, logistics, and marketing and operations teams to support customer needs and ensure timely delivery.

Educate customers on new products, promotions, and policies where appropriate

All other duties as assigned.

Knowledge, Skills and Abilities:

Customer-focused mindset.

Strong problem-solving and decision-making skills.

Ability to multi-task in a fast-paced environment

Patience, empathy, and professionalism

Team player with a collaborative attitude

Strong verbal and written communication skills.

Proficient in Microsoft Office (Word, Excel, Outlook).

Familiarity with CRM systems like

Salesforce

or

SAP

is an asset

High level of organizational skills and attention to detail

Bilingual

in

English and French

is a must due to regional responsibilities

Qualifications & Experience:

High School Diploma Required; post secondary education preferred

3-5 years of customer service or call center experience. Supply chain or CPG experience would be an asset.

Strong verbal and written communication skills in both English and French. Proficient in Microsoft Office (Word, Excel, Outlook). Computer skills will be part of the recruitment process. Familiarity with

CRM systems

like

Salesforce

or

SAP

is an asset

Bilingual in English and French

is a must due to regional responsibilities Self-directed and motivated to independently accomplish results.
Burnbrae Farms welcomes and encourages applications from all qualified candidates, including those with disabilities. Accommodations are available upon request for candidates taking part in the selection process. Should you require accommodation during any part of the selection process please let the recruiter know.

Job Types: Full-time, Permanent

Benefits:

Casual dress Dental care Disability insurance Employee assistance program Extended health care Life insurance Vision care
Application question(s):

Experienced at processing customer orders accurately and efficiently using internal CRM systems? Yes or No? Experienced at handling inbound calls, emails, EDI's and other forms of communication from consumers, retail partners, and distributors? Yes or No? Familiar with CRM systems like Salesforce or SAP? Yes or No? Experienced at handling/responding promptly to customer inquiries (manufacturing environment), providing accurate information about company's products and services? Yes or No? Familiar at collaborating with sales, logistics, and marketing and operations teams to support customer needs and ensure timely delivery? Yes or No? Proficient with MS Excel (e.g., pivot tables, vlookups)? Yes or No? MUST BE bilingual. Fluent speaking and writing in both English and French? Yes or No?
Work Location: Hybrid remote in Mississauga, ON L4W 2R8