This role is perfect for someone looking to transition from a claims adjuster role, or who has experience working with customers in the insurance industry. This is an in-office position Monday-Thursday, working remotely on Fridays. Our office is in Bolton: within easy commuting distance within Peel Region, York Region and western GTA. We are on Hwy 50, just north of Major MacKenzie and Mayfield. Company Background VCA Software LLC, (\xe2\x80\x9cVCA\xe2\x80\x9d) is an innovative privately held InsurTech offering a global SaaS platform focused on improving policyholder satisfaction and retention, while providing a next-generation ecosystem to improve intelligence and function for all stakeholders. VCA\xe2\x80\x99s flexibility has allowed it to become a highly valued business system deployed worldwide, serving a range of customers from locally owned claims handling offices to large international corporations. With offices in the US and Canada, VCA has been in operation for over 20 years with customers in over 15 countries. We are in search of an enthusiastic, creative and motivated Customer Success Specialist to join our growing team. The successful candidate will work directly with clients to ensure a successful onboarding process, offer recommendations based on an understanding of their business as well as serve as a continued resource should they require assistance. This position requires an individual with business knowledge of insurance claims. We\xe2\x80\x99re specifically looking for a Customer Success Specialist who will roll up their sleeves and support our customers. As a key member of the Customer Success Team the specialist will assist in the design and fully execute on the customer-success strategies, building strong relationships with customers and collaborating with cross-functional leaders internally to deliver consistently excellent customer experiences. Objectives of this role:
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