Job Description

Customer Success Representative

Date posted:

August 8, 2025

Pay:

From CA$52,000.00 per year

Position: Customer Success Representative

Location:

Edmonton, Alberta (On-Site)

Salary:

$52,000/year to start, with potential for growth

Job Type:

Full-Time

About Impact IQ Marketing

Impact IQ Marketing is a fast-growing digital agency based in Edmonton, Alberta. We help businesses scale through results-driven SEO, content marketing, and digital advertising. Our team is lean, collaborative, and obsessed with delivering performance -- not just promises.

As we expand, we're looking for a confident, client-facing

Customer Success Representative

to join our team. This role is all about owning client communication: running monthly meetings, being the first line of contact, and making sure requests get documented, prioritized, and completed. You'll be the face of Impact IQ to our clients, helping ensure every account feels supported, organized, and understood.

What You'll Do

Day-to-day responsibilities will include:

Leading monthly client meetings (agenda prep, delivery, follow-up documentation) Acting as the primary point of contact for client calls and emails Logging and tracking client requests to ensure nothing falls through the cracks Collaborating with our Customer Success Manager to route requests to the SEO team Following up with clients to provide updates and close the loop on requests Spotting upsell opportunities and communicating them to our Sales team Supporting light office/admin tasks, including front-line phone coverage

What We're Looking For

3-5+ years of experience in customer service, client success, or account management (agency or B2B experience a strong asset) A confident, professional communicator -- especially over the phone and in client meetings Strong organizational skills and attention to detail Experience working with marketing or digital services clients (SEO knowledge a plus) Familiarity with CRM platforms (HubSpot experience is an asset) Ability to manage multiple clients and requests simultaneously A stable, well-defined position, but with potential to grow into leadership as our CS team expands

Why Join Impact IQ?

Be the Voice of the Client

- Own relationships and make sure clients feel supported

Stable Role with Growth Potential

- Defined responsibilities with room to expand into management or sales-adjacent roles

Team-Driven Culture

- Positive, skilled, and fast-moving environment

Performance-Based Growth

- Starting at $52,000/year with opportunities for raises

Perks

- Paid time off, personal development opportunities, and a modern on-site office environment

How to Apply

Email your resume and a short cover letter to

Contact@impactiqmarketing.ca

Subject line: "Customer Success Representative Application - [Your Name]"

Job Type:

Full-time

Benefits:

Paid time off

Experience:

Customer Service/Account Management: 3 years (required) SEO/Marketing Knowledge: asset, not required

Location:

Edmonton, Alberta (required) Work Location: On-site
Job Type: Full-time

Pay: $52,000.00 per year

Benefits:

On-site parking
Experience:

Customer service: 3 years (required)
Work Location: In person

Expected start date: 2025-10-01