Job Description

Overview

At Care2Talk Health, we're reimagining primary care by combining old-school, relationship-based medicine with modern accessibility. From our in-person clinics to our virtual care platform, we make healthcare simple, friendly, and stress-free.

We're looking for a

Customer Success / Service Representative

to be the first friendly voice people hear when they call Care2Talk. If you're warm, organized, and enjoy helping others, this role is for you.

What You'll Do

Answer inbound calls and be the welcoming, professional voice of Care2Talk Provide friendly, clear support to patients and families about our programs and services Help customers book appointments, navigate our app, or connect with providers Keep accurate notes and ensure follow-ups are completed Collaborate with the rest of the Care2Talk team to ensure smooth patient experiences

What We're Looking For

Friendly and fun personality

- you make people feel at ease right away

Customer-first mindset

- patient care and satisfaction come naturally to you

Strong communication skills

- clear, compassionate, and professional

Organized and detail-oriented

- able to manage multiple calls and tasks effectively Must be

based in British Columbia

Previous customer service or healthcare admin experience is an asset, but not required

Why Join Care2Talk?

Be part of a growing healthcare company making care more accessible across BC Supportive, team-oriented culture where your ideas matter Competitive pay and benefits Opportunity to grow into other roles as we expand
If you're ready to bring kindness, organization, and a bit of fun to the frontlines of healthcare, we'd love to meet you!

Job Types: Full-time, Part-time, Casual

Pay: $20.00-$25.00 per hour

Benefits:

Casual dress Dental care Extended health care Flexible schedule Vision care Work from home
Experience:

Healthcare related support: 5 years (required) Customer service: 5 years (required) Customer retention: 5 years (required) Customer support: 5 years (required)
Work Location: Remote