Job Description

Customer Success & Sales Manager

About This Opportunity

If you're passionate about health and wellness, love helping people discover products that improve their lives, and get excited about using technology to work smarter (not harder), this role is for you.

Valley Spas is Invermere's trusted hot tub dealership, and we're looking for someone special to join our small but mighty team. This isn't just another retail job--it's a chance to wear multiple hats, bring fresh ideas to the table, and help transform a thriving local business into a modern, efficient operation.

What Makes This Role Unique

Part 1: Running the Show (Customer Success & Sales)

You'll be the face of Valley Spas--greeting customers, guiding them to their perfect hot tub, managing sales, and ensuring every client feels heard and valued. You'll keep our operations running smoothly, handle day-to-day tasks, and deliver the kind of customer service that turns first-time buyers into lifelong fans.

Part 2: Help build the Future (Operations & Technology)

Here's where it gets exciting. You'll work directly with leadership to modernize how we do business. Think implementing software solutions, creating automated workflows, reducing errors, and finding smart ways to make life easier for our team and our customers. If you've ever thought "there has to be a better way to do this," you'll get to actually build that better way.

Your Day-to-Day Customer Success & Sales Responsibilities

Welcome customers and help them find the perfect hot tub for their lifestyle and budget Respond to inquiries via phone, email, and in-person with genuine care and professionalism Process sales transactions using our POS system and handle cash management accurately Identify opportunities to enhance the customer experience through thoughtful upselling Coordinate service requests and repairs, ensuring customers feel supported long after their purchase Maintain organized records and ensure smooth information flow across the team Build lasting relationships that turn customers into advocates for Valley Spas

Technology & Process Improvement Responsibilities

Help implement and maintain software solutions that enhance the customer journey from inquiry to installation Collaborate with the leadership team to identify priorities and opportunities in our technology stack Create integrated systems that connect different parts of our business seamlessly Continuously look for ways to streamline operations and improve how we work Support Valley Spas' evolution into a modern, tech-forward enterprise

What We're Looking For

Essential Qualities:

Sales or customer service experience--you know how to connect with people and close deals with integrity Excellent written and verbal communication skills--you can explain complex things simply Genuine interest in wellness, hot tubs, cold therapy, saunas, and helping people improve their health Exceptional attention to detail and organizational skills--nothing falls through the cracks on your watch Comfort with technology and eagerness to learn new systems (bonus points if you love finding tech solutions!) A team player mentality with the maturity to also work independently

Nice to Have:

Experience with POS systems or retail management software Background in process improvement or operations Familiarity with automation tools or business software A natural curiosity about how things work and how to make them better

What You'll Get

Competitive wage

based on your experience

Benefits package

to support your wellbeing

Flexible schedule:

We can discuss your ideal hours per week (24-40 hours)

Real ownership:

This is a small team where your ideas matter and you'll see the direct impact of your work

Growth potential:

As Valley Spas grows, so does your role

Positive work environment:

We value collaboration, positivity, and innovation

Long-term position:

We're building something lasting and want you to grow with us

Work-life balance:

Located in beautiful Invermere--work somewhere people vacation

Ready to Join Us?

If you're motivated, positive, love solving problems, and want to be part of an ambitious, innovative, small team, we want to hear from you.

Please send an email to info@valleyspas.ca with your resume, with a short note on why this job appeals to you and with your ideal start date.

We're excited to meet someone who's as passionate about growth and customer care as we are. Could that be you?

Start date:

As soon as you're available

Job Type: Full-time

Pay: $23.00-$29.00 per hour

Expected hours: No more than 40 per week

Work Location: In person