Job Description

Customer Success Representative

Winnipeg, MB

(Hybrid / Remote-friendly)

Full-Time | Mission-Driven | People-First

Let's Make Fundraising Feel Human (and Easy)

Funding Change is Manitoba's homegrown tech platform that makes it simple - and exciting - for nonprofits, schools and community groups to run successful, online raffles. From local grassroots efforts to large-scale institutional campaigns, we've helped raise

millions

for good causes.

Now we're gearing up for

Version 2

of our platform and a new wave of innovation and scale. And that's where you come in.

We're looking for a

Customer Success Representative (CSR)

who's part problem solver, part relationship builder and all heart. If you love helping people succeed, thrive in fast-moving environments and find joy in getting the details right - let's talk.

What You'll Do

You'll be the face (and voice) of Funding Change for our customers - helping them get set up, stay supported and feel empowered throughout their campaigns.

Here's a snapshot of your role:

Be the go-to contact for customers - answer questions, troubleshoot and offer friendly, solutions-focused support Guide customers through the setup process, including info verification, backend setup, and timely launch prep Send out campaign updates and end-of-campaign reports to keep customers informed (and ready to brag to their communities) Spot opportunities to upsell or refer leads to the sales team - especially around subscription or new features Assist in creating help desk resources (like FAQs, short how-to videos, or guides) to help customers self-serve with ease Keep support materials and internal processes up to date and organized (you love a clean system!) Collaborate with our sales, product and operations teams to share customer insights and improve how we work Occasionally pitch in on writing customer-facing emails (like alerts or promos) to boost engagement and reach

Who You Are

You're the kind of person who gets a little thrill from solving someone's problem quickly and making their day. You have strong instincts for customer care, clear communication and love rolling with change.

3+ years of experience in customer service, account management, or support (SaaS or nonprofit experience is a plus!) Friendly, empathetic and confident communicator - over email, phone, or chat Tech-comfortable: you've used CRM tools, shared drives and love figuring out new platforms Detail-oriented and organized - you don't let things slip through the cracks Collaborative and proactive - you notice patterns, suggest improvements and speak up Bonus: You've worked with fundraising tools, online payments, or regulated products before (nice but not required)

Why You'll Love Working Here

Purpose with impact

- your work directly supports community causes and organizations

Startup pace

- fast-moving, lots of autonomy and never boring

People-first culture

- flexible, supportive and values-driven

Room to grow

- this role evolves as we do (and we're growing fast)

A Few More Details

This is a

full-time role

, primarily remote with occasional in-person meetings Standard business hours apply, but you may need to hop on an urgent request after-hours once in a while - we always make it reasonable You'll work closely with leadership and the sales team

How to Apply

Ready to help awesome people raise money for awesome causes? Send us your resume - or go one step further and record a short voice memo or video introducing yourself (optional, but we love a personal touch).

careers@fundingchange.ca

Job Type: Full-time

Additional pay:

Commission pay
Schedule:

Monday to Friday
Experience:

Account management: 3 years (required)
Location:

Winnipeg, MB (required)
Work Location: Hybrid remote in Winnipeg, MB

Application deadline: 2025-08-01