Job Description

Who we are:

Financeit is a point-of-sale financing provider serving some of the largest home improvement and retail organizations in Canada.

Our platform helps businesses close more sales by offering customers affordable monthly payment options for their next big home improvement, vehicle or retail purchase.

We are small enough that you can make an impact within the company and large enough to make an impact in the market.

Financeit is a company where collaboration, inclusivity, fairness, and respect aren't just ideas that get talked about, but are part of who we are. If such a workplace intrigues you, we hope you'll join us.

About the role:

We are looking for an enthusiastic and self-motivated Bilingual Customer Success Representative to join the Financeit team. As a Customer Success Representative, you will be the go-to person to help answer questions, troubleshoot problems and provide a great experience for our Partners and Borrowers. You'll also oversee and coordinate loan payments.

Work remotely from anywhere in Canada.

What you'll do:

• Provide top notch customer service by resolving Partner and Borrower inquiries via phone (inbound and outbound) and email
• Respond to all inquiries promptly and maintain detailed notes and customer information
• Post, reconcile, and balance daily financial transactions related to loan payments and reversals
• Maintain strict service level agreements associated with payment processing and daily, weekly, and monthly reconciliations
• Understand all the ins and outs of Financeit's services and products
• Identify opportunities to improve overall customer service experience
• Be an internal champion and voice for our Partners/Borrowers
• Work on other special projects to improve the customer experience

Requirements

• Proven track record with client relationship management
• Excellent oral and written communication skills in English and French
• Previous payment processing experience (cheque and cash handling) would be an asset
• Customer centric and positive attitude
• Flexible work schedule, evenings and weekend shifts
• Efficient and likes to tackle problems with resolve to see them through to completion
• Proficiency in MS Office
• Availability between the hours of 9:00 AM and 9:00 PM Monday to Friday, and between 10:00 AM to 6:00 PM on Saturdays.

Benefits

Winner of Canada's Most Admired Corporate Culture in 2018 and 2021, we offer more than just the basics. Take advantage of:

• An award-winning culture with a collaborative & inclusive team
• Competitive pay and performance based bonus
• Committed to flexible work arrangements, offering fully remote and hybrid workplace options, as well as a hybrid working allowance
• Comprehensive medical, dental and vision coverage + Lifestyle Account
• RRSP Matching and Parental Leave Top Up Program
• Weekly virtual yoga classes, meditation & workout sessions
• Virtual events such as Lunch & Learns, company parties, fun team activities and charity initiatives
• Career learning and development programs

Next Steps:

If what you just read excites you, we'd like to hear from you! Please submit your application and we'll contact you if you become selected for a phone interview.

Financeit is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process.