What is Mavrck?
Mavrck is the all-in-one, advanced influencer marketing platform enabling global consumer brands to harness the power of social proof that consumers trust today. Marketers use Mavrck to discover and collaborate with influencers, advocates, referrers, and loyalists to create trusted content and insights for customer journey touchpoints at scale. Using its self-service influencer manager, Mavrck allows marketers to take an automated and performance-based approach to influencer marketing.
Founded in 2014, Mavrck has offices in Boston and Denver. Mavrck\'s platform has been recognized for its superior offering by the Shorty Awards and Retail TouchPoints\' Retail Innovator Awards, honored as "Best Influencer Marketing Platform" by Digiday, is the #1 influencer marketing platform for the enterprise on software review site G2, and was named to the 2019 and 2020 Inc. 5000. Mavrck was also named a "Leader" among the top influencer marketing platforms in Forrester\'s evaluation, The Forrester New Wave\xe2\x84\xa2: Influencer Marketing Solutions, Q2 2020.
Mavrck & Later
In March 2022, Mavrck acquired Vancouver-based social media marketing platform . Later is the leading social media marketing and commerce platform that helps small business owners and creators grow their brands and businesses online. With a unique combination of tools, machine-learning-based recommendations, and education, Later makes it easy to visually plan & schedule social content, drive traffic, and increase sales - empowering customers to turn their passions into possibilities
Together, we\'re helping connect creators & marketers to grow their social followings and businesses on social media.
What you will be doing:
As a Customer Success Manager at Mavrck, you will own the customer relationship and customer journey of an assigned book of business, ensuring renewal, growth and customer delight are met. Candidates need to have Customer Success, Account Management, or Client Director experience working in a dynamic, fast-paced SaaS technology company, or experience owning the customer relationship and revenue at a digital media agency.
You will be counted on for building and nurturing strong relationships with your accounts, providing consultative recommendations and solutions, and earning your seat as a trusted advisor to your customers. Customer Success at Mavrck is a revenue team, and as such you will be goaled based on net revenue retention across your portfolio of customers. Successful individuals at Mavrck have excellent communication skills, are able to prioritize their time effectively, and ensure that our customers are adopting and finding value in the products they\'ve purchased.
Reporting to the Senior Director of Customer Success, this is a great opportunity for someone that wants to join a rapidly growing company with significant personal and professional growth opportunities.
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