Job Description

Location:

Remote - Global Team (Preference for GMT-EST overlap)

Company:

ContentJet

About ContentJet:

ContentJet is a global performance-driven UGC powerhouse. Our team of creators, strategists, and producers in 18+ countries helps top mobile apps, SaaS, and tech brands produce scroll-stopping ads that convert. We blend human creativity with AI-powered systems to deliver high-performing content at scale.

We're growing fast, and we're looking for a

Customer Success Manager

who thrives in fast-paced creative environments, understands clients deeply, and drives growth through strong relationships, smart upselling, and exceptional communication.

What You'll Do

Act as the

primary point of contact

for assigned clients, from onboarding to ongoing delivery and renewal. Lead onboarding and kickoff calls to ensure projects start smoothly and strategically. Maintain constant communication with clients about timelines, deliverables, and campaign results. Coordinate internal workflows between Creative Directors, Production Managers, and Creator Coordinators to keep projects moving on time. Translate client feedback into clear, actionable notes for creative and production teams. Monitor ad performance data and identify creative opportunities for new tests or deliverables.

Upsell clients

on expanded video packages, new campaign concepts, or additional creative testing rounds based on performance insights. Proactively drive

renewals and package upgrades,

ensuring clients understand the value of continued production and creative iteration. Collaborate with the CCO and sales team to refine pitch strategies and contribute to internal revenue targets. Re-engage inactive clients through strategic follow-up and reporting calls. Keep all project data accurate and updated in

Monday.com

and

Pipedrive

.

Qualifications We Love

3+ years of experience in

Customer Success

,

Account Management

, or

Sales

, ideally within a

creative agency, production company, or marketing environment.

Proven experience in

upselling, renewals, or account expansion,

you know how to turn relationships into revenue. Strong presentation and communication skills; you can sell ideas and creative solutions confidently. Familiarity with

social media advertising

,

UGC content production

, and

performance marketing.

Proficient with

Monday.com, Slack, and CRM tools (Pipedrive or HubSpot experience preferred).

Highly organized, data-driven, and comfortable managing multiple accounts simultaneously. Fluent in English (French or Spanish a plus). Empathetic yet persuasive. You listen first, then lead clients toward smarter creative investments. Bonus points if you've managed clients in

mobile apps, SaaS, or high-volume paid media

sectors.

Why Join ContentJet

Join a global team reshaping how performance creatives are produced. Work directly with some of the most innovative brands in the world. Hybrid role combining

client success, strategy, and light sales ownership.

Competitive compensation with

base salary + performance-based bonus

tied to client satisfaction and upsell growth. Remote-first culture, creative freedom, and international growth opportunities.
Job Types: Full-time, Permanent, Casual

Pay: $45,000.00-$60,000.00 per year

Experience:

account management: 2 years (preferred) * sales: 2 years (preferred)