Job Description

CUSTOMER OPERATIONS (SUCCESS) MANAGER
Type: Remote| Permanent Role | Edmonton or Calgary Based
Our client, is a leading supplier of solutions that enhance, boost, and support sustainable agriculture and industrial applications.
With decades of research behind them, my client combines science, innovation, and responsible sourcing to deliver consistent, high-quality products trusted by growers and industry partners worldwide.
The Opportunity
They are seeking a seasoned professional to lead a small, high-performing team responsible for managing the complete order process-from custom order intake through to international delivery of finished products.
The ideal candidate has a strong background in manufacturing, logistics, or large-scale import/export operations, with a proven ability to drive process improvements, uphold accountability, and elevate customer experience standards.
Key Responsibilities

• Oversee the end-to-end order fulfillment process, ensuring accuracy, efficiency, and on-time delivery.
• Lead and mentor a team responsible for logistics coordination, inside sales, and customer service.
• Manage international logistics, working closely with production, transportation, and customer stakeholders.
• Implement and enhance procedures that increase efficiency and consistency across the order cycle.
• Monitor and report on order status to sales and production teams to support proactive communication.
• Set and maintain clear expectations for performance, accountability, and service excellence.
• Conduct monthly site visits to Alberta locations to support operational alignment and team development.
• Collaborate cross-functionally to optimize ERP use and ensure seamless integration between systems and production.
• Champion best practices in customer operations, building a culture of continuous improvement.

Qualifications

• Minimum 5+ years of progressive experience in a customer service driven environment within the manufacturing, logistics, or agriculture space.
• SCMP Designation or related supply chain management background is an asset.
• High School Diploma.
• Demonstrated success in managing international logistics and full-cycle order processes.
• Strong understanding of ERP systems; participation in an ERP implementation is an asset.
• Skilled in developing processes, driving efficiency, and leading teams with accountability.
• Confident communicator with the ability to lead both remotely.
• Reliable personal transportation as monthly in-person visits to 2 Alberta based locations is a requirement.

Why Join Our Client?
This is an opportunity to bring your operational expertise and leadership to a company that values initiative, collaboration, and continuous improvement. You'll play a key role in refining processes, shaping customer operations, and supporting brand growth across North America and beyond.
Apply Today
Click Apply to submit your resume and let's start the conversation!
About Us
Executrade is one of Western Canada's most comprehensive full-service recruitment firms, with over 50 years of expertise in connecting talented professionals with leading organizations.
We are proud to apply principles of diversity, equity, and inclusion in all our recruitment practices, ensuring equal opportunities for all candidates. Our commitment to these values enables us to match organizations with a diverse range of top talent, fostering workplace cultures that thrive on innovation, collaboration, and respect.
In accordance with Canadian immigration laws, priority will be given to Canadian citizens and permanent residents. Learn more: www.cic.gc.ca

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