We are seeking a professional and enthusiastic Customer Success Manager to play a pivotal role in ensuring the success of our client campaigns on a global scale. As a Customer Success Manager, you will lead a team of coordinators who support our international sales team and execute advertising campaigns for a portfolio of clients across a range of award-winning B2B media brands.
In this exciting role, you will have the opportunity to work with a friendly, supportive global team, and enjoy flexible work arrangements with the option to work hybrid and flexible hours while having access to a vibrant downtown office. You\'ll also earn an extra day of paid vacation for each year that you work with us and have access to great employee recognition programs, including quarterly awards, vouchers and travel incentives.
We are looking for someone who has:

• Extensive digital media experience in campaign management
• A proven track record in executing advertising campaigns
• Exceptional organizational and attention to detail skills
• Background in media, publishing or advertising agency
• Proficient in PowerPoint and Excel
• Outstanding customer service skills
• Excellent relationship management and problem-solving skills
• A customer-first mindset

As the ideal candidate, you will be an experienced advertising or customer success professional with a passion for client success. You will have a "can-do" attitude, be driven to retain and grow a range of advertising clients, and have a genuine commitment to helping clients achieve their marketing goals.
Responsibilities:

• Manage the execution of campaigns for a portfolio of advertising clients
• Ensure a positive and consistent experience for all advertising clients
• Lead and motivate a team of customer success coordinators
• Oversee the coordination of client campaigns
• Manage client contracts and their execution
• Align processes globally across proposals and end-to-end customer support
• Implement customer support program across a growing global portfolio
• Continuously develop and grow the team
• Track inventory and manage schedules
• Collaborate with a range of colleagues to execute strategies for clients

We are a dynamic company committed to delivering engaging content across a diverse portfolio of multimedia B2B brands. Our culture is one of high performance, support, and inclusivity, where all employees feel valued for their unique qualities and have a sense of belonging. If you\'re ready to take your career to the next level, we\'d love to hear from you!
Life at Key Media Welcome to Key Media. As the home of the world\xe2\x80\x99s most trusted B2B media brands spanning legal, HR, safety, insurance, mortgage and finance, we pride ourselves on creating the best content, accessed by people when and how they want, while recognising and celebrating excellence in business and leadership. We bring business people together so that they can thrive and grow.
Our purpose is to inform, connect, educate, inspire and reward business people around the world.
We pride ourselves on creating the best content, accessed by consumers when and how they want. As a company, we continue to seek to build business communities where people and businesses thrive. We exist to make businesses stronger. As an award-winning information provider, we inform and empower our business communities. As a next generation media and events company, we foster deep connections among our communities.
We aim to help our audiences to stay connected. Our purpose is to make an impact that matters. We are driven by our desire to inform, connect and empower our advertisers, sponsors, readers and delegates.
We are committed to fostering a workforce that embraces all aspects of diversity and inclusion to ensure our people experience a sense of belonging. From day one, you\'ll be encouraged to bring your whole self to work and will be supported to perform at your best.