Job Description

Job Title: Customer Success Lead

Location:

Bellevue, WA or Vancouver, BC (Hybrid)

Department:

Client Experience

Reports To:

VP of Customer Success

About Eventcore

Eventcore is a point of experience research company that builds custom survey solutions for events where precision, flexibility, and data-driven insights matter. With offices in Bellevue and Vancouver, we serve global brands and organizations that demand more than off-the-shelf tools. Our platforms help clients capture meaningful attendee data, drive engagement, and deliver seamless experiences.

Role Overview

The Customer Success Lead is a strategic partner to our clients--driving adoption, expanding relationships, and ensuring flawless execution of custom survey solutions. This role blends sales acumen with project management expertise, guiding clients from onboarding through delivery while identifying opportunities to grow accounts and improve outcomes.

You'll be the face of Eventcore for key accounts, translating client goals into actionable plans and coordinating cross-functional teams to deliver on time and on brand.

Key Responsibilities

Client Success & Relationship Management

Serve as the primary point of contact for assigned accounts, building trust and long-term partnerships Understand client goals and translate them into platform strategies and measurable outcomes Conduct regular check-ins, performance reviews, and upsell conversations
Sales Enablement & Growth

Identify expansion opportunities within existing accounts and collaborate with sales to close new scopes Support proposal development and pricing strategies for renewals and new programs Maintain detailed account plans and forecast growth potential
Project Management & Delivery

Lead cross-functional teams (product, design, engineering) to deliver custom registration solutions Develop and manage project timelines, deliverables, and stakeholder communications Ensure quality control, issue resolution, and post-event analysis
Internal Collaboration & Process Improvement

Partner with product development and project management to advocate for client needs and influence roadmap priorities Contribute to playbooks, onboarding guides, and process documentation Share insights and feedback to improve platform usability and client satisfaction

Qualifications

5+ years experience in customer success, account management, or project management Proven ability to manage complex programs and drive revenue growth Strong communication and relationship-building skills Experience with SaaS platforms, event technology, or experience research tools Proficiency in project management tools (e.g., Asana, Smartsheet), CRM systems, and data reporting

Bonus Skills

Background in B2B tech, event production, or enterprise client services Familiarity with registration platforms, APIs, and data integrations PMP or similar certification

What We Offer

Competitive salary and performance incentives Flexible work environment Opportunities for growth and leadership A collaborative team that values innovation, clarity, and client impact
Job Types: Full-time, Part-time, Fixed term contract

Pay: $58,000.00-$75,000.00 per year

Benefits:

Casual dress Company events Flexible schedule On-site parking Work from home
Ability to commute/relocate:

Vancouver, BC V5M 4V8: reliably commute or plan to relocate before starting work (required)
Application question(s):

Are you willing to occasionally work on weekends/holidays?
Experience:

Marketing: 1 year (preferred)
Licence/Certification:

Class 5 Driver's License (preferred)
Willingness to travel:

25% (preferred)
Work Location: Hybrid remote in Vancouver, BC V5M 4V8

Expected start date: 2025-03-03