Description
Do you enjoy working in a diverse and inclusive environment where you can feel comfortable bringing your authentic self to work?
Are you a naturally curious person that believes learning is a continuous journey?
Do you prioritize your well-being and want your employer to do the same?
The TELUS Business Customer Experience (BCX) team knows that we are better together, so join us and together, let\'s make the future friendly.
Do you have strong customer relationship experience with a track record of driving customer lifetime value from complex long-term contracts? Are you a team player who has created value and opportunities for TELUS and our clients?
Join our team and what we\'ll accomplish together
As part of the Customer Success team in TELUS Business Solutions, you represent the TELUS brand, values, and promise. The Customer Success team is passionate about providing best-in-class relationship management and support to TELUS Business Solutions\' Public and Commercial Enterprise customers. Highly motivated and driven, we strive to deliver industry-leading client experiences, focusing on Client Lifetime Value, advocating for the client, and actively managing and enhancing account profitability.
As a part of the Account Management team, the Senior Customer Success Executive (Sr CSX) is a team player in executing the account strategy and is responsible for driving Client Lifetime Value within our Commercial Enterprise and Public Sector clients. The Sr CSX will foster long-term client relationships with key decision-makers and influencers at senior levels and must be proficient at governance, planning and execution of an effective relationship strategy. Together, the team is responsible for growing revenue, account profitability, and client satisfaction. The Sr CSX will guide the development of the Customer Success strategy based on an in-depth understanding of the client\'s business and technology needs and objectives, industry trends and directions, and competitors.
What you\'ll do
We will accomplish these goals and drive high client satisfaction by:
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