Job Description

This is the perfect opportunity for someone that is incredibly driven, tenacious, and willing to put the time and effort required to succeed.

Please do not apply if you do not have customer success, onboarding and support experience in software industry

This is NOT an IT Support role.

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About Tech To U Inc.

It takes a lot of amazing people to make Tech To U what it is. We have some amazing SAAS software products that are designed for a specialized markets. We're on a high-growth mission and looking for high performing, passionate, results oriented people to help us grow our presence across North America.

You will get to work with a team of high performing individuals that will support your growth and success.

Job Details

As Customer Success and Software Onboarding Specialist, you will be responsible for supporting, onboarding and ensuring all customers are successfully using and receiving immense value from our software products.

Job Responsibilities:

Provide high quality support to all software customers. Fully understand, diagnose and resolve all issues Perform onboarding for all software products. Understand customer's business, current challenges and setup the software to achieve maximum business results Perform regular follow ups with all customers to ensure they are successfully using the software and getting the most value from it Promote software add-ons and higher software versions to increase customer lifetime value Manage customer cancellations, customer objections and complaints Provide input and feedback on software features and updates Perform other duties as requested

Job Requirements:

Be incredibly driven and tenacious. Previous success in B2B software support Previous success in B2B software onboarding Confident and able to manage B2B customer relationships Goal-driven and self-motivated to learn new things Good with learning and demonstrating software

Nice To Have:

B2B Sales experience Experience in glass industry or any other construction trade
Job Type: Full-time

Pay: $35.00-$42.50 per hour

Benefits:

Company events Dental care Extended health care Life insurance On-site parking Vision care
Application question(s):

Are you located in Calgary and able to work in-person in our offices? If selected, when would you be able to start? How many software clients have you onboarded and for which software products? Please be specific. What customer success roles and activities have you performed, and for which software products?
Experience:

Software Onboarding: 2 years (required) Customer Success: 2 years (required)
Work Location: In person

Expected start date: 2025-09-02