Job Description

Join our team!! Locher Evers International ("LEI"), an EFL Group Company, industry leading and highly regarded freight forwarder, is growing rapidly! LEI has an immediate opening at our Delta Office in British Columbia for a full-time

Customer Solutions Specialist, Air Freight Import.

LEI offers a competitive compensation package that includes company paid extended health, dental and vision benefits, and a great work environment. We care for our employees as much as we care for our customers, and this is evident in our continuous growth and success.

We are seeking a new team member that enjoys a fast-paced environment and is reliable, pro-active, that also has excellent analytical and organizational skills.

Tasks and Responsibilities:

- Receive Customer or Overseas Instructions to handle Shipment

- Review and process import documentation from LEI and EFL Offices and Agents

- Confirm Incoterm & Acceptance of shipment with Importer of Record

- Check E-manifest is done correctly by Origin or our Back Office Team

- Work with Consignee's broker to obtain Customs release

- Coordinate the release of goods from the Airline's Warehouse

- Arrange Airline Transfer of Cargo and Delivery with our Trucking company

- Send pre-alert to Customer and provide updates of their shipment

- Track and Trace Cargo

- E-File all documents and emails

- Invoice client or Agent , Approve subcontractor invoices. Update Job Costing in Billing Section

- Issue insurance certificate (if needed)

- Report cargo damages. Prepare Intent to Claim to all parties involved. Prepare Formal Claim Notice (if required)

- Ensure customer satisfaction by answering all inquiries within the same day

- Prepare Airfreight Quotations

- Follow SOP for handling instruction

- Ensure Milestones are closed and KPI requirements are met

- Advise Airfreight Manager of problems or irregularities

- Follow company policies, procedures, and guidelines

- Perform other duties, as assigned

Requirements:

Able to work effectively in a fast-paced team environment

Cargowise knowledge is preferred

Able to handle the shipment from start to finish.

Primary Air Freight Imports. Possible Air Export (backup)

Strong problem-solving skills, with the ability to resolve issues in a timely manner

Excellent attention to detail and time management skills

Ability to work under pressure

Ability to build relationships in person, via phone and by e-mail

CIFFA Certification (preferred)

At least 2 years Air Import and/or Air Export Experience

If you match the requirements for this excellent career opportunity, and you're interested in joining an amazing firm, this could be the job for you!

While we thank all those who apply for their time, only those who are short-listed will be contacted due to the high volume of resumes received.

Thank you for considering Locher Evers International in your job search.

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

Casual dress Company events Dental care Disability insurance Extended health care Life insurance On-site parking Paid time off RRSP match Vision care
Schedule:

Monday to Friday
Experience:

Air Freight (Import and/or Export): 2 years (required)
Licence/Certification:

Dangerous Goods Certification (required) CIFFA (preferred)
Work Location: In person