Job Description

About the Role:

We are looking for an experienced and dynamic Customer Solutions Manager to lead our Folding Carton division in Richmond. This role is responsible for managing a high-performing team, ensuring exceptional customer service, and driving operational excellence. The ideal candidate will bring strong leadership, process management, and cross-functional collaboration skills.

Compensation:

The typical hiring range for this position is $82,000 - $92,000/ year.

Who We Are:

Established in 1982, Great Little Box Company is a family-owned and operated leading manufacturer of Labels, Corrugated Boxes & Displays, Folding Cartons, Digital Print & Packaging, Protective Packaging, and the distribution of Shipping Supplies.



We take pride in our initiatives to make safety a priority. We demonstrate this with our structured in house training, providing personal protective equipment and our innovative and supportive culture.



At Great Little Box Company, we aim to create a workplace of belonging in which individual differences are recognized, appreciated, and respected. We strive to build and grow our team that fosters variety in backgrounds, experiences and skills. We embrace inclusiveness in our workplace, so we can utilize each person's talents and strengths.

Responsibilities:

Supervise and develop customer solutions team, including onboarding, training, and performance reviews. Support staffing decisions in collaboration with the VP, Customer Solutions. Document and enhance department procedures to support continuous improvement. Attend daily production meetings and contribute to operational goals. Review orders and implement corrective training as needed. Approve credit note requests and ensure timely issue resolution. Manage Non-Conformance Reports (NCRs) and support quality improvement initiatives. Ensure compliance with company policies and procedures. Resolve escalated customer issues with professionalism and urgency. Collaborate with the VP of Sales to ensure alignment and seamless customer service. Lead team meetings and maintain performance tracking systems. Provide backup support during staff absences.

Qualifications and Skills:

Minimum 5 years of experience in customer service or operations management. Strong leadership and team development skills. Experience with process improvement and cross-functional collaboration. Excellent communication, problem-solving, and organizational abilities. Familiarity with manufacturing or packaging industry is an asset.

GLBC is fully committed to two things - our employees and our customers. We offer employee-based recognition and reward programs, including profit sharing, continuous improvement incentives, and company-wide performance goals. We emphasize teamwork but value individual contributions to the team. Come join our winning team. We're passionate, energetic, and committed to provide excellence in packaging solutions.



If you are someone who values customers and a truly Great place to work - apply now!



We wish to thank all applicants for their interest, however, only those under consideration will be contacted.