Job Description

Working Location: Ontario, Toronto

Workplace Flexibility: Hybrid

Are you looking for a company that cares about people\xe2\x80\x99s lives and health, including yours? Let\xe2\x80\x99s inspire healthier lives, together.

Olympus, a leading medical technology company, has focused on making people\xe2\x80\x99s lives better for over 100 years.

Our Purpose is to make people\xe2\x80\x99s lives healthier, safer, and more fulfilling.

Our Core Values are reflected in all we do: Integrity \xe2\x80\x93 Empathy \xe2\x80\x93 Agility \xe2\x80\x93 Unity \xe2\x80\x93 Long-Term View

We deliver on our purpose and our core values by staying True to Life.



The Customer and Sales Support Representative (CSSR) Level III will support a select group of the sales and field service teams oversee the processing and fulfilment of customer orders and respond promptly to customer and sales team requirements inquiries and requests. They will provide an exceptional level of customer service by answering inbound calls quickly and efficiently to achieve the most optimal level of satisfaction to our customers representing Olympus in a professional and helpful manner with effective communication skills. To continually maintain and expand understanding of order entry inquiry financial systems procedures and application and operate within the policy and procedure guidelines. Primary Responsibilities include - Sales Service Order, Entry Quotes, Quote Revisions, Inbound Call activity, System Management, Knowledge Policy, and Procedure Record Keeping.

Job Duties

Provides accurate and timely delivery with 98% accuracy of the following but not be limited to: * Order Entry and Order Confirmations,

• EDI/GHX Order Management,
• Estimates emailed to customer,
• Service Request form follow up,
• Chemical Invoicing.

• Ensure daily KPI\'s expectation are met or exceeded.
• All other tasks and requests necessary to provide exceptional Customer Service and to assist the Customer Solutions Team to perform other related duties as assigned.
• Effectively adhere to and utilize company and division policies and procedures to assist with problem resolution.
• Perform other related duties and/or work as assigned.

Job Qualifications

Required:

• High School Diploma or equivalent required.
• Minimum of 4 to 5 years\' experience in Customer Service is required.
• Experience as a Leader or Trainer an asset.
• Experience with JDE or SAP an asset.

Preferred:

• Medium to advanced Microsoft Office skills required.
• Excellent follow up and strong communication skills, and strong organizational skills.
• Extremely detail oriented, Motivated results oriented and persistent.
• Proactive takes initiative and maintains a positive attitude and works well within a team environment.
• Handles stressful situations in a fast-paced environment.
• Effectively prioritizes workload time management.
• Excellent telephone sills, verbal and written communication, customer service skills.
• Ability to problem solve and make decisions and ability to interact with internal and external customers of all levels.
• Ability to work flexible hours.
• Judgment Required: This position requires the ability to handle numerous responsibilities at one time.
• The CSSR has the authority to enforce company policies regarding pricing shipments return goods price adjustment etc. to decide whether or not a product is eligible for return to issue credits to a customer s account for return goods to determine the most economical or most expedient method for shipment in order to meet requested dates.Independent Action.
• The CSSR is often presented with challenges which require effective decision-making ability. These changing situations frequently demand and immediate response which must support all company policies. Because the position works primarily independently the Representatives are empowered with authority to make timely decisions within established guidelines.
• Each Representative is responsible for promoting a positive attitude to the internal and external customers.

Why join Olympus?

Here, people matter\xe2\x80\x94our health, our happiness, and our lives.

• Competitive salaries, annual bonus and 401(k)* with company match
• Comprehensive Medical, Dental, Visions coverage effective on start date
• 24/7 Employee Assistance Program
• Free virtual live and on-demand wellness classes
• Work-life balance supportive culture with hybrid and remote roles
• 12 Paid Holidays
• Educational Assistance
• Parental Leave and Adoption Assistance
• Volunteering and charitable donation match programs
• Diversity & Inclusion Programs including Colleague Affinity Networks
• On-Site Child Daycare, Caf\xc3\xa9, Fitness Center**

*US Only

**Limited locations

We care about your health and financial well-being and offer the resources you need to feel vital, confident and ready for wherever life takes you. Learn more about our benefit offerings at .

About us:

Our Medical business uses innovative capabilities in medical technology, therapeutic intervention, and precision manufacturing to help healthcare professionals deliver diagnostic, therapeutic, and minimally invasive procedures to improve clinical outcomes, reduce costs, and enhance the quality of life for patients and their safety.

Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit .

Olympus is dedicated to building a diverse, inclusive and authentic workplace

We recognize diversity in people, views and lifestyle choices and emphasize the importance of inclusion and mutual respect. We strive to continue to foster empathy and unity in the workplace so that our employees can fully contribute and thrive.

Let\xe2\x80\x99s realize your potential, together.

Olympus requires all US new hires to be \xe2\x80\x9cfully vaccinated\xe2\x80\x9d against COVID-19, as defined by the Centers for Disease Control and Prevention (CDC), on or before their first day of work. Individuals who have been offered employment who have a disability, medical condition, or sincerely-held religious belief that prevents them from being vaccinated against COVID-19 are required to request and be granted a reasonable accommodation prior to their first day of work.

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

Posting Notes: || Canada (CA) || Ontario (CA-ON) || Richmond Hill ||

Olympus Corporation