Job Description

The Position We are looking for full-time bilingual Customer Solution Agents to work from home that can really connect with consumers, \xe2\x80\x9cwow\xe2\x80\x9d them, and provide the right self-storage advice and solution. We promise: A fully remote, work-from-home position with full support and resources from corporate head office No cold calling and you\xe2\x80\x99re not on the clock. Inbound calls only Competitive hourly rate with annual merit increases Full benefits program and incentive plans This position offers the Customer Solutions Agent the opportunity to conveniently work from home on a permanent basis, with the option of working at the office. The national corporate head office is located at 1740 Argentia Rd, Mississauga, ON. Requirements Bilingual in English and French Ideally, up to 2 years of previous experience in an inbound call centre environment or 1 year or more of customer service experience in a non-call center environment with proven success of using sales techniques to drive revenue Excellent communication skills Ability to persuade and create that \xe2\x80\x9cwow\xe2\x80\x9d experience Problem solver with ability to make quick decisions on the fly Ability to exhibit active listening while attending to customer needs Able to work independently with minimal supervision Responsibilities Handle all inbound calls, delivering a world-class customer experience. Communicate effectively to customer correspondence via live chat and email. Work with a call script as a guide but creatively make it your own. Provide product knowledge and solutions to customers to best suit their storage needs. Book reservations in a customer relationship management (CRM) software tool. Deal with customer complaints and escalations. Ad hoc tasks as assigned by call centre manager Why You Should Apply Work from home with flexibility to work at corporate head office if needed Highly competitive hourly pay rate with merit increase based on annual performance appraisal Comprehensive onboarding along with ongoing training and development Full benefits program after 3 months Company sponsored retirement savings plan Quarterly call-centre incentive bonus based on lead generation Thanksgiving Day gift and Christmas bonus up to $100 Company-sponsored summer event and Christmas party Opportunity for advancement Job Type: Casual Salary: $100.00-$200.00 per day Benefits:

• Dental care
• Life insurance

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay
• Commission pay

Ability to commute/relocate:

• Hamilton, ON: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)

Work Location: One location