Job Description

Job Summary for Customer Solution Architect:As a Customer Solution Architect, you will be the linchpin in the successful deployment and integration of our cutting-edge solutions within the customer\'s environment. Your role will involve a blend of technical prowess and customer-facing activities, ensuring that our solutions not only meet but exceed the expectations and requirements of our clients.You will be responsible for translating complex technical requirements into actionable strategies, ensuring that our solutions are aligned with the customer\'s business objectives and IT infrastructure. Your expertise will guide the customer through the entire lifecycle of the solution, from initial concept to final implementation, providing ongoing support and optimization to maximize value.In this dynamic role, you will collaborate with cross-functional teams, including sales, product development, and support, to deliver a seamless and cohesive experience for the customer. Your ability to communicate effectively, manage multiple priorities, and adapt to changing circumstances will be key to your success as you become a trusted advisor to our customers and an integral part of our continued growth and innovation.What you\'ll do:

• Developing and maintaining a unified CI/CD pipeline for the packaging and release of solutions, ensuring consistency and efficiency across different product teams.
• Managing the relationship with the customer throughout the project, acting as the main point of contact for all service provision requests and issues, and ensuring services conform to contractual agreements.
• Engaging with the client to verify the solution meets their needs, including formal testing upon completion, to ensure end-user adoption and establish oneself as a "Trusted Partner."
• Creating and deploying solutions as part of a lead product team, owning the responsibility for the development and delivery of the solution.
• Coordinating design activities and ensuring consistency with specified customer requirements, adhering to industry and customer standards.
• Implementing solutions to meet client requirements using tools and techniques enabled by EXFO platforms, innovating as needed.
• Oversee the technical analysis and the validation of the IT / networks, systems, hardware, and telecom parameters prerequisites,
• Prepare all the documents needed to integrate the solutions into the customer environment, cloud infrastructure and cloud automatization tools.
• Execute end-to-end integration & are responsible for the validation, the acceptance of the solution and the respect of the schedules agreed with the client,
• Lead solution dimensioning activities throughout the engagement with our customers.
• Carry out the investigations required for the resolution of the incidents when it is necessary.
• Participate in the end-to-end solution assembly and validation team.

What we\'re looking forTechnical:Primary Requirements:

• Virtualization: VMWare, KVM, OpenStack, OpenShift
• OS configuration: Linux (Redhat, CentOS) and Windows (Server 2012 and 2016).
• Cloud base applications integration and administration (EX: AWS, Azure, Google)
• Cloud Native Orchestration (Kubernetes & Docker)
• Cloud Native Application monitoring (Prometheus & Grafana)
• Search Engine/Database (Elasticsearch, Mongo)

Secondary:

• Mobile Network Architecture (4G, 5G)
• Network configuration (HP or Cisco switches).

Required Aptitudes:For a Customer Solution Architect, the following aptitudes are essential:

• Strategic Thinking: Ability to envision and articulate the value of solutions in the context of the customer\'s business and technology landscape.
• Technical Expertise: Deep understanding of the products and technologies being implemented, with the ability to troubleshoot and optimize performance.
• Customer Advocacy: Prioritizing the customer\'s needs and acting as their champion within the organization to ensure the best possible solution is delivered.
• Communication Skills: Exceptional ability to communicate complex technical concepts to non-technical stakeholders, ensuring clarity and understanding.
• Collaboration: Working effectively with cross-functional teams, fostering a cooperative environment to achieve project goals.
• Adaptability: Flexibility to adjust to changing project scopes, customer needs, and new technological developments.
• Problem-Solving: Strong analytical skills to identify issues and develop innovative solutions to complex challenges.

Must Have:Relevant experience: 3 years minimum as a field engineer, system engineer or solution engineer.Language requirement: Fluent in French and EnglishDegree in Telecommunications, Engineering, Computer Science or equivalent.Any other combination of experience/studies shall be considered.R\xc3\xa9sum\xc3\xa9 du poste d\'architecte de solutions client :En tant qu\'architecte de solutions client, vous serez le pivot du d\xc3\xa9ploiement et de l\'int\xc3\xa9gration r\xc3\xa9ussis de nos solutions de pointe dans l\'environnement du client. Votre r\xc3\xb4le impliquera des activit\xc3\xa9s techniques orient\xc3\xa9es client, garantissant que nos solutions r\xc3\xa9pondent non seulement aux attentes et aux exigences de nos clients, mais les d\xc3\xa9passent.Vous serez responsable de la traduction de exigences techniques complexes en strat\xc3\xa9gies exploitables, garantissant que nos solutions sont align\xc3\xa9es sur les objectifs commerciaux et l\'infrastructure informatique du client. Votre expertise guidera le client tout au long du cycle de vie de la solution, de la conception initiale \xc3\xa0 la mise en \xc5\x93uvre finale, en fournissant un support et une optimisation continue pour maximiser la valeur.Dans ce r\xc3\xb4le dynamique, vous collaborerez avec des \xc3\xa9quipes interfonctionnelles, y compris les ventes, le d\xc3\xa9veloppement de produits et le support, pour offrir une exp\xc3\xa9rience transparente et coh\xc3\xa9rente au client. Votre capacit\xc3\xa9 \xc3\xa0 communiquer efficacement, \xc3\xa0 g\xc3\xa9rer plusieurs priorit\xc3\xa9s et \xc3\xa0 vous adapter aux circonstances changeantes sera la cl\xc3\xa9 de votre succ\xc3\xa8s alors que vous devenez un conseiller de confiance pour nos clients et une partie int\xc3\xa9grante de notre croissance et de notre innovation continues.Ce que vous ferez:D\xc3\xa9velopper et maintenir un pipeline CI/CD unifi\xc3\xa9 pour la rel\xc3\xa2che des solutions, garantissant la coh\xc3\xa9rence et l\'efficacit\xc3\xa9 entre les diff\xc3\xa9rentes \xc3\xa9quipes de produits.G\xc3\xa9rer la relation avec le client tout au long du projet, agissant comme le principal point de contact pour toutes les demandes de prestation de services et les probl\xc3\xa8mes, et garantissant que les services sont conformes aux accords contractuels.Engager avec le client pour v\xc3\xa9rifier que la solution r\xc3\xa9pond \xc3\xa0 leurs besoins, y compris les tests formels \xc3\xa0 la fin, pour assurer l\'adoption par les utilisateurs finaux et s\'\xc3\xa9tablir comme un \xc2\xab partenaire de confiance \xc2\xbb.Cr\xc3\xa9er et d\xc3\xa9ployer des solutions dans le cadre d\'une \xc3\xa9quipe de produits principale, assumant la responsabilit\xc3\xa9 du d\xc3\xa9veloppement et de la livraison de la solution.Coordonner les activit\xc3\xa9s de conception et assurer la coh\xc3\xa9rence avec les exigences sp\xc3\xa9cifi\xc3\xa9es du client, en respectant les normes de l\'industrie et du client.Mettre en \xc5\x93uvre des solutions pour r\xc3\xa9pondre aux exigences du client en utilisant des outils et des techniques activ\xc3\xa9s par les plateformes EXFO, en innovant au besoin.Superviser l\'analyse technique et la validation des param\xc3\xa8tres pr\xc3\xa9alables IT / r\xc3\xa9seaux, syst\xc3\xa8mes, mat\xc3\xa9riel et t\xc3\xa9l\xc3\xa9comPr\xc3\xa9parer tous les documents n\xc3\xa9cessaires \xc3\xa0 l\'int\xc3\xa9gration des solutions dans l\'environnement client, l\'infrastructure cloud et les outils d\'automatisation cloud Ex\xc3\xa9cuter l\'int\xc3\xa9gration de bout en bout et \xc3\xaatre responsable de la validation, de l\'acceptation de la solution et du respect des calendriers convenus avec le client,Diriger les activit\xc3\xa9s de dimensionnement des solutions tout au long de l\'engagement avec nos clientsEffectuer les enqu\xc3\xaates n\xc3\xa9cessaires \xc3\xa0 la r\xc3\xa9solution des incidents lorsqu\'il est n\xc3\xa9cessaire.Participer \xc3\xa0 l\'\xc3\xa9quipe d\'assemblage et de validation de la solution de bout en bout.Ce que nous recherchonsTechnique :Exigences primaires :Virtualisation: VMWare, KVM, OpenStack, OpenshiftConfiguration OS : Linux (Redhat, CentOS) et Windows (Server 2012 et 2016).Int\xc3\xa9gration et administration d\'applications bas\xc3\xa9es sur le cloud (AWS, Azure, Google)Orchestration native du cloud (Kubernetes et Docker)Surveillance des applications natives du cloud (Prometheus et Grafana)Moteur de recherche / base de donn\xc3\xa9es (Elasticsearch, Mongo)Secondaire :Architecture de r\xc3\xa9seau mobile (4G, 5G)Configuration r\xc3\xa9seau (commutateurs HP ou Cisco).Aptitudes requises :Pour un architecte de solutions client, les aptitudes suivantes sont essentielles :R\xc3\xa9flexion strat\xc3\xa9gique: capacit\xc3\xa9 \xc3\xa0 comprendre et \xc3\xa0 articuler la valeur des solutions dans le contexte du paysage commercial et technologique du client.Expertise technique: compr\xc3\xa9hension approfondie des produits et technologies mis en \xc5\x93uvre, avec la capacit\xc3\xa9 d\'optimiser les performances.Approche client: prioriser les besoins du client et agir en tant que leur champion au sein de l\'organisation pour garantir la meilleure solution possible.Comp\xc3\xa9tences en communication: capacit\xc3\xa9 exceptionnelle \xc3\xa0 communiquer des concepts techniques complexes \xc3\xa0 des parties prenantes non techniques, garantissant la clart\xc3\xa9 et la compr\xc3\xa9hension.Collaboration: travailler efficacement avec des \xc3\xa9quipes interfonctionnelles, favorisant un environnement coop\xc3\xa9ratif pour atteindre les objectifs du projet.Adaptabilit\xc3\xa9: flexibilit\xc3\xa9 pour s\'adapter aux changements de port\xc3\xa9e du projet, aux besoins du client et aux nouveaux d\xc3\xa9veloppements technologiques.R\xc3\xa9solution de probl\xc3\xa8mes: solides comp\xc3\xa9tences analytiques pour identifier les probl\xc3\xa8mes et d\xc3\xa9velopper des solutions innovantes aux d\xc3\xa9fis complexes.Doit avoir:Exp\xc3\xa9rience pertinente: 3 ans minimum en tant qu\'ing\xc3\xa9nieur terrain, ing\xc3\xa9nieur syst\xc3\xa8me ou ing\xc3\xa9nieur solution.Exigence linguistique: ma\xc3\xaetrise du fran\xc3\xa7ais et de l\'anglaisBacc en t\xc3\xa9l\xc3\xa9communications, ing\xc3\xa9nierie, informatique ou \xc3\xa9quivalent.Toute autre combinaison d\'exp\xc3\xa9rience / \xc3\xa9tudes sera consid\xc3\xa9r\xc3\xa9e.EXFO is an equal opportunity employer.For positions located in Quebec, the language requirement is French. However, in the context where the incumbent evolves in an international work environment and where the activities take place mainly outside Quebec, we favor bilingualism as a linguistic requirement.Thanks for your interest in EXFO

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