Customer Services Analyst 3rd Line
Job Description
IRIS Global Software Group is the North American division of the UK\xe2\x80\x99s largest privately held software company and most trusted provider of mission-critical software and services for accountancy customers. Using our applications, critical operational tasks are done right the first time, every time, so organizations can look forward and thrive with confidence.
Working within the Professional Services Department, this role will focus on providing technical customer solutions for our suite of products.
As a Technical Solutions Expert (TSE) you will be responsible for researching and resolving complex escalated client issues through a high-level of analysis and expertise, lending said expertise internally, working closely with QA/Development teams to determine solutions, and test incorporated fixes into future product releases.
You will also be responsible for responding promptly and accurately to technical and proprietary software help requests, over the phone or through other electronic mediums, portraying a positive and friendly attitude, and delivering high levels of customer service, both internally and externally, as needed, and as assigned by management or management representative. This is an internally promoted position only
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Job Detail
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Job IdJD2221085
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCanada, Canada
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EducationNot mentioned