Job Description

Customer Services Administrator

"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."

Location

Lakeside (Essex)

Employment type

Permanent

Department

Customer Relations

Deadline

2023-07-27

You already applied for this job.

Candidate profile (text) - Default language At IKEA, it is so much more than a job.

We are looking to welcome Customer Relations Administration Specialist working as a member of the customer relations team to provide an accurate and efficient administrative support to the department to secure all operational back office processes and routines are carried out as required. Co-ordinating swift responses to service failures by acting as a liaison between the store and relevant service providers and providing data analysis and follow up on route cause issues to share with the causing areas in store.

Expected Starting Date: August 2023

WHAT WE OFFER

• Salary \xc2\xa324,000 per annum
• Living Wage Foundation Employer

39 hours working 5 days out of 7 and alternate weekends, minimum 1 late night per week.

We operate 7 days a week to meet the shopping needs of our customers, this role will require availability to work during the day, late evenings, and full weekends.
Candidate will also be required to hold duty shifts for the department.

WORKING WITH US HAS ITS REWARDS
Our co-workers bring unique ideas and talent to work every day and we offer a variety of benefits that suit their and their family's everyday needs.

• 15% co-worker discount & I-Benefits discount portal helping you save \xc2\xa3100's on Highstreet retailers
• Free & Confidential Employee Assistance Program and Wellbeing Portal
• X3 Life Assurance, enhanced statutory pension contributions & interest free loans
• Holiday on Christmas Eve & Christmas Day
• Family Friendly policies & benefits
• Commitment to your development throughout your IKEA career, starting on your first day
• Enjoy a free hot or cold meal option every shift!

WHAT YOU\'LL NEED TO HAVE
Candidate should be quick learner who can adapt easily to changing demands, ability to make quick but balanced decisions, communicate assertively, have some experience in solving problems and conflict management, self confident and assertive with the ability to influence through the use of customer insight.

WHAT YOU\'LL BE DOING DAY TO DAY

• Complete refunds and exchanges in a timely manner
• Provide quality customer support to secure a great customer experience while building trust in the IKEA brand.
• Be competent with IT , Microsoft office, using the internet and relevant programmes to support the customer experience.
• Stay updated on IKEA products, services, commercial priorities, activities to steer sales.
• Be committed to IKEA social and environmental commitments to sustainability.
• Capture relevant customer insights to improve the IKEA customer experience.

WE CARE FOR THE PEOPLE
It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life to join us, where we feel valued for our uniqueness and recognised for our diverse talents.

RECRUITMENT PROCESS INFORMATION
If you have any special requirements during the interview process, please let us know as soon as possible.

First step, please attach an updated CV with your application so we can get to know you better.
Next step, if successful you will be invited to an interview with one of our hiring managers.

Come see things a little differently with us and be part of creating a better everyday life for the many.

IKEA reserves the right to close a job vacancy earlier than originally advertised.

For any advice or support, email - janice.chalkleya@ingka.ikea.com and I\'ll be happy to help.

Why you will love us

From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.

At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.

Our vision, to create a better everyday life for the many people inspires and guides us in everything we do. This is IKEA.

What we all have in common

• Living our values
• Being your unique self, while respecting and including others
• A passion for home furnishing
• Performing & delivering while learning & developing
• Having fun!

IKEA