Job Description

We are growing!

We are a busy landscape supply yard and we're looking for an energetic customer service/sales associates to assist with our front counter. Full time positions available. No evening or Sunday work. Must be customer focused, positive attitude, and willing to learn.

The role includes answering phones, showing and prompting products to customers explaining features and benefits of each. Calculating quotes based on customer needs, using POS system and Moneris machines to process sales, keeping the facility clean and tidy.

The Position Background:

Our Customer Service Specialists are an integral part of our front desk team, aligned with who we are and where we are going as a company. We are known as a professionally managed company of innovative thinkers, who support our communities and embrace new technologies to deliver the ultimate customer experience. We embrace a fun and challenging workplace with opportunities for growth, while taking pride in being industry leaders. Our outstanding reputation is built on our Core Values: Teamwork, Pride and Professionalism.

Customer Service Specialist

Role:

This position plays an important role in our sales and customer service reputation. Our Customer Service Specialists collaborate well with their Branch team to ensure that customers have a seamlessly professional purchase and service experience. Our Customer Service Specialists take pride in the accuracy of orders, the careful selection of products and clear communication between the customer and the logistics team.

The Customer Service Specialist

Responsibilities:

Greeting showroom customers in a professional, welcoming and confident manner
Matching customer needs and pricing to the right product and availability
Ensure that phone, in-person & online customers are looked after promptly and accurately
Ensure the showroom and customer-accessed areas are clean and well presented
Process orders and payments with accuracy, speed and clarity for the logistics team
Follow through proactively whenever exceptions to the established best practices process occur

The Results We See From Great Customer Service Specialists:

High customer satisfaction, loyal relationships and word of mouth referrals
An absence of 'dropped balls' or miscommunications on order details / delivery / completion
Exceeding the weekly / monthly sales targets due to 'upsells' of product and/or additional orders
BisTrack/internal processes are followed ensuring access to all details as required by the team
Fast, efficient and effective order and payment processing at the front counter

The Qualifications:

Excellent communication skills (English).
Customer service / front counter / POS experience - min 2 years
Proven trustworthy with cash float and handling / recording customer payments accurately
Proficiency in Microsoft Office (Word, Excel, online platforms etc)
Working knowledge of brick and landscape stone products / installation would be an asset
High School Diploma or Post Secondary Education

Customer Service Specialists'

Required Skills

:
Fast and accurate at data input / product order-placement details
Dedicated to accuracy of line-item details
Excellent Customer Service attitude and ability
Ability and willingness to learn and apply training quickly
Able to report to work on time, and as scheduled for every shift

The Customer Service Specialists'

Personal Traits:

Friendly and welcoming in nature
Collaborative and engaging
Respectful (to others, of policies, with equipment)
Confident and fast learner - willing to continually improve

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

Work from home
Schedule:

10 hour shift
Work Location: In person