Job Description

This is an Employees-Only competition: You must be a current employee of the District of Saanich to be considered.
The Customer Service / File Clerk is responsible for receiving and processing applications and payments, maintaining permit records, preparing files for off-site storage, issuing permits, updating tracking systems, and responding to inquiries from the public at the counter and by phone. The position also operates standard office equipment including copiers and scanning systems, and prepares routine written communications using proper business English. This is a vital support role within Inspection Services that ensures the efficient flow of information and documentation between the public and the District.
Requirements include Grade 12 graduation or equivalent, supplemented by training in office machines, business practices, and courses in English, spelling and grammar. A minimum of six months of experience in an office setting with a focus on customer service is required. An equivalent combination of education and experience may be considered. Candidates must demonstrate attention to detail, strong interpersonal communication skills, and comfort with standard computer systems and office equipment.
The successful candidate will be working Monday to Friday - 8:30am to 4:30pm. As a component of the selection process, testing will be conducted.
Important Information:
The District of Saanich is recognized as one of BC's Top Employers for 2025. As an equitable and inclusive employer, we value the diversity of people to best represent the community we serve and provide excellent services to our citizens. We strive to attract and retain passionate and talented individuals of all backgrounds, demographics, and life experiences. If you require any adjustments to enable participation at any stage of the recruitment process, please contact in confidence .
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Skills Required