Job Description

Are you ready to join Canada's most-shopped general merchandise retailer?

Canadian Tire offers customers a unique mix of products and services through three specialty categories in which the organization is the market leader - automotive parts, accessories and service; sports and leisure products; and home products.

Defined by their focus on customers for life and continuous improvement, the customer service representative works directly with customers and employees, handling inquiries, product returns, exchanges, and sales transactions efficiently and professionally.

Essential Duties

Operates cash register and all point of sales functions. Processes customer purchases efficiently, following standardized procedures. Accurately verifies merchandise quantities, descriptions and prices when processing customer purchases. Balances cash and is aware of the amount of cash on hand. Maintains merchandise around the cash area and ensures that retail basics are executed efficiently (e.g., labels, facing, clean area, etc.). Takes returned product to stock in the respective department. Reports stolen and damaged goods to management. Alerts management to security problems. Alerts the respective department of any customer inquiry or concern. Responds to and handles customer inquiries, requests, and concerns in a timely manner, over the phone and in person. Handles multiple customers in an effective and efficient manner. Deals with challenging situations and conflict resolution in a professional manner. Smiles, makes eye contact, and greets and thanks customers (by name where possible).

Key Behaviors & Competencies

Customer focus Honesty, integrity, respect Problem solving and decision making Results oriented Highly approachable, customer-oriented individual who thrives in offering exceptional service to customers. Strong belief in the Canadian Tire values of honesty, integrity, and respect. Effective written and oral communication skills and the ability to maintain professional communication, even in challenging situations. Attention to detail and organizational skills. Ability to work in a fast-paced team environment. Ability to resolve retail and/or customer issues. Ability to multitask, adapt, and cope with challenging and changing situations. Positive attitude, punctuality, and solid work ethic. Ability to handle physical demands, including standing/walking for 8 hours, lifting and carrying items unassisted, using a ladder, and twisting, turning, and reaching. Merchandise items may vary in weight from "light" to "heavy." Strong mathematical ability and typing skills. Ability to work with computerized systems and with minimum supervision. Ability to work shifts, including days, evenings, weekends, and holidays. As a condition of employment, successfully complete employment verification and criminal background checks.

Potential Career Opportunities

Sales Associate Merchandiser Cashier Supervisor Department Manager
Job Type: Full-time

Benefits:

On-site parking Store discount
Work Location: In person