Chocolates and Patisserie (North Vancouver) is a boutique pastry and chocolate shop known for our artisanal craftsmanship, high quality and seasonal ingredients, and exceptional customer experience. We are passionate about creating a warm, welcoming environment where every visit feels special.
We are seeking a polished and personable Customer Service/Barista Associate to join our FOH team!
KEY RESPONSIBILITIES
- greet customers warmly and guide them through our offerings with detailed product knowledge
- handle cash and electronic transactions accurately
- maintain cleanliness and presentation of the front counter
- package and present our pastries, desserts, chocolates with care and precision
- manage flow during busy periods with grace, efficiency and attention to detail
- support opening and closing duties as required
WHAT WE ARE LOOKING FOR
- minimum 1 year customer service in a busy cafe or hospitality experience
- calm, professional, and positive demeanour under pressure
- good multi-tasking skills, keen eye for detail, enjoys engaging with people and is self-motivated
- a good part of this job is talking with our customers & your co-workers - strong communication and interpersonal skills are key
- enjoy working in a fast-paced environment in a cozy behind the counter experience
- ability to lift at least 20lbs
- FoodSafe Certification or Food Safe Level 1
WHY WORK WITH US?
- supportive, respectful team environment
- we offer a competitive wage & shared tips (which adds approximately $2-3 to your hourly wage)
- free beverages & meal while at work, staff discount
- extended health benefits (after one year full-time with us)
- we hire people on work/travel visas (12 months)
- FULL-TIME: 40hrs/week, permanent - sorry, not suitable as a summer job
Sundays & Mondays Closed (always have 2 set days off)
Opening shift starts at 7:15am
Closing shift ends around 7pm (still giving you time with family & friends! :)
Your past customer service experience would reflect in your starting wage.
barista experience is an asset, but not necessary
Do you have a willingness to learn and expand your skill set?
Do you enjoy working in a team?
We would love to meet you if this sounds like an opportunity you would like to pursue!
We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted. No phone calls please.
Job Types: Full-time, Permanent
Salary: $19-$20/hr
Qualifications
Customer service experience
Barista experience preferred
Ability to work efficiently in a fast-paced environment
Proficiency in POS systems
Strong time management skills
Understanding of food safety regulations
Excellent communication skills in English
Responsibilities
Provide exceptional customer service by engaging with customers and addressing their needs promptly.
Prepare and serve beverages and food items with attention to quality and presentation.
Operate the POS system accurately for transactions and cash handling.
Ensure compliance with food safety and hygiene standards during food preparation and service.
Manage time efficiently to maintain a smooth workflow during peak hours.
Communicate effectively with team members to ensure a cohesive working environment.