Job Description

NOTE - IF YOU INTEND ON APPLYING FOR THIS POSITION, KINDLY ENSURE YOU READ

ENTIRE AD (AND NEXT STEPS INSTRUCTIONS) CAREFULLY.

Customer Service Representative (part-time to turn into full-time)- The Access Store

Make a Real Difference in People's Lives Every Day

Join The Access Store team and help customers navigate life with confidence. We specialize in medical supplies, daily living aids, and mobility equipment that truly change lives. Our team includes staff and family members who personally understand the challenges our customers face, bringing authentic empathy and expertise to every interaction.

With over 40 years of trusted service in Winnipeg, we're more than a business--we're a community resource committed to accessibility and independence.

Location:

Keewatin Street, NW Winnipeg

Salary:

$20,000 - $22,500 annually (based on experience)

Schedule:

Part-time, Monday-Friday

Requirements:

Valid MB driver's license & reliable vehicle for occasional local deliveries

What You'll Do

Customer Champion:

Be the welcoming voice customers hear when they need support, guidance, and solutions for their accessibility needs.

Daily Responsibilities:

Handle customer inquiries across phone, email, and chat with warmth and expertise Guide customers through product selections with genuine care and technical knowledge Process orders, returns, and exchanges efficiently and accurately Maintain detailed customer records and account updates Resolve concerns and troubleshoot issues with creative problem-solving Identify opportunities to enhance customer experience and suggest additional helpful products Collaborate with our warehouse and clinical teams to ensure seamless service
What We're Looking For

Experience & Skills:

3+ years customer service experience

(healthcare, retail, or technical support preferred)

Advanced computer proficiency:

QuickBooks Online, Microsoft Office Suite (Excel, Word, Teams, Outlook), and web applications

Excellent communication:

Clear, empathetic verbal and written English skills

Typing speed:

Minimum 50 WPM with accuracy

Organization:

Strong time management and ability to prioritize multiple tasks

Problem-solving:

Natural troubleshooter who follows through until resolution

Your Personality:

Empathetic and patient:

You genuinely care about helping people overcome challenges

Naturally curious:

You ask the right questions to understand customer needs

Solution-focused:

You approach problems with creativity and determination

Self-motivated:

You work independently while being a collaborative team player

Positive attitude:

You bring energy and optimism to every interaction
Why You'll Love Working Here

Meaningful work:

Every day, you'll help people live more independently

Professional growth:

Training opportunities and career advancement paths with the intent to become a full-time position

Comprehensive benefits:

Health, dental, extended health, and wellness programs

Learning opportunities:

Product training and professional development support

Supportive team:

Work with colleagues who understand and share your commitment

Mileage reimbursement:

For any required travel

Ready to Make a Difference?

If you're passionate about customer service and want to work where your efforts directly improve people's quality of life, we want to hear from you.

To Apply:

Send your resume and a brief cover letter explaining why you're excited about this role to info@theaccessstore.com.

The Access Store is committed to creating an inclusive workplace. We welcome applications from all qualified candidates and will provide accommodations throughout the hiring process.

Learn more about our mission:

theaccessstore.com/about

if you do not provide a cover letter - your resume will likely NOT be read
We would like to thank all applicants in advance for their interest in us and we believe strongly in diversity.

By applying you confirm that you are eligible to work in Canada.

Job Type: Part-time

Pay: $20.00-$23.00 per hour

Benefits:

Casual dress Dental care Extended health care
Application question(s):

Please confirm you have reviewed the posting in full and understand this is a part-time position. What is your expected required number of hours per week?
Experience:

Microsoft Office: 3 years (required) Customer service: 3 years (required) Quickbooks Online: 2 years (required)
Language:

English (required)
Licence/Certification:

Driving Licence (required)
Work Location: In person