Job Description

Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and address customer needs will play a crucial role in enhancing customer satisfaction and loyalty. This position requires strong problem-solving skills, attention to detail, and the ability to work in a fast-paced environment.

Responsibilities

Handle customer inquiries via phone, email, and chat with professionalism and courtesy. Provide accurate information regarding products and services while ensuring customer satisfaction. Assist customers with order placement, tracking, and returns. Perform data entry tasks to maintain accurate records of customer interactions. Identify opportunities for upselling additional products or services based on customer needs. Collaborate with team members to resolve complex customer issues efficiently. Maintain knowledge of company policies, procedures, and product offerings to provide informed assistance.

Skills

Strong communication skills in English. Excellent phone etiquette and interpersonal skills to foster positive customer relationships. Proficient in data entry with a keen eye for detail to ensure accuracy in documentation. Ability to analyze customer feedback and provide insights for service improvement. Experience in sales or upselling techniques is a plus, contributing to overall business growth. Strong problem-solving abilities and the capacity to handle challenging situations with grace. Join us as we strive to deliver outstanding service experiences that keep our customers coming back!
Job Types: Permanent, Casual

Pay: $17.00-$18.50 per hour

Expected hours: 20 - 40 per week

Work Location: In person