Customer Service
Vancouver, BC, CA, Canada
Job Description
About Us:
Ratana creates high-end outdoor furniture that combines style, comfort, and quality. We pride ourselves on exceptional customer care and are looking for a friendly, motivated Customer Service team member to join us.
What You'll Do:
Be the first point of contact for customer inquiries via phone, email, or chat Provide product information, order updates, and after-sales support Maintain accurate customer records and assist with order coordination Collaborate with internal teams to resolve issues quickly Offer bilingual support (English + Cantonese or Mandarin) when needed
What We're Looking For:
1-2 years of customer service or related experience Strong communication and problem-solving skills Detail-oriented with good data entry abilities Positive, patient, and professional attitude Bilingual skills (Cantonese or Mandarin) a plus
Why Ratana:
Join a team that values design, quality, and customer satisfaction. If you enjoy helping people and working in a collaborative environment, you'll fit right in!
Job Type: Permanent
Pay: $40,000.00-$42,000.00 per year
Benefits:
Casual dress Dental care Extended health care Life insurance On-site parking
Work Location: In person
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Job Detail
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Job IdJD2963977
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationVancouver, BC, CA, Canada
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EducationNot mentioned