Job Description

At our company, every client interaction is an opportunity to showcase your customer service and technical problem-solving talents. With partners spread across Quebec, Ontario, and the United States, we need a perfectly bilingual professional with a genuine interest (or better yet, experience) in technical drawing, interior design, or architecture. These skills are not just a bonus: they will enable you to truly excel in this position and provide exceptional service.

Your responsibilities (what you will do brilliantly):

Provide an impeccable and enriching client experience to our partners, day after day. Serve as the primary contact for all communications related to order processing and status. Provide technical phone support to kitchen designers and technicians from our partners, guiding them with clarity and precision in their projects. Identify, with the help of technicians, effective solutions to resolve our partners' challenges and ensure their satisfaction.

Profile we are looking for (we want someone who ticks a lot of boxes):

High school diploma. 1 to 2 years of minimum experience in telephone customer service. Excellent command of French and English (you must be comfortable in both languages). Strong interest or experience in technical drawing, interior design, or architecture - these skills will be a real asset. Strong learning ability and a keen interest in technical details. Ability to handle complex situations with empathy and positivity. Comfortable with various computer and technological tools.

What we offer (and what makes this position even more interesting):

Weekday schedule, Monday through Friday, 40 hours per week. Group insurance and collective retirement plan. Free social activities for the whole family. Competitive salary, according to the current collective agreement.

Why choose our team?

Because you will join a company that values technical skills as much as human qualities. Here, you will learn, grow, and collaborate in a stimulating environment where every day is an opportunity to face challenges and make a real difference for our partners.

Ready to bring an exceptional customer experience to life? Apply now and be part of our adventure!