Job Description

At Desjardins, we believe in equity, diversity and inclusion. We\'re committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there\'s something we can do to help make the recruitment process or the job you\'re applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Level NV-07
As a Customer Service Technician - Group Retirement Savings, you provide administrative support to Desjardins components and help administer specialized products and member/client accounts.

You serve as technical expert and provide discipline-specific support for your unit\xe2\x80\x99s activities, initiatives and processes. The ability to tailor your approach as needed is therefore essential. You research and analyze processes, information management and data processing.

You draw on your sound decision-making skills to solve technically complex problems and recommend ways to change or adjust methods and procedures to make them as effective and efficient as possible.

General Information on the Position

Main responsibilities

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  Provide technical support for projects and complex operational issues
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  Carry out specialized technical studies, research and analysis. Serve as resource person for the submission of solutions and action plans
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  Prepare technical notes to enhance the skills and knowledge of users and their teams
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  Help practitioners follow your unit\xe2\x80\x99s standards and processes and use its business solutions, tools and systems
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  Provide technical support for the implementation of new products and tools.

Other working conditions

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  Schedule :Variable from Monday to Friday from 8:00 am to 8:00 pm
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  The work arrangement for the position is hybrid work #LI-Hybrid
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  Number of jobs available : 2

Qualifications

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  General college diploma in a related field
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  A minimum of three years of relevant experience

Please note that other combinations of qualifications and relevant experience may be considered

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  Hold a personal insurance license (PQAP)
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  For vacant positions available in Quebec, please note that knowledge of French is required

Specific knowledge

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  Advanced knowledge of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients (level 5)

Desjardins Cross-sector skills Action oriented, Customer Focus, Differences, Nimble learning

Key competencies for the job Decision quality, Situational adaptability

Work Location Complexe Desjardins Montr\xc3\xa9al

Trade Union DSF-ERC-SEPB 575 Bureau

Unposting Date 2023-03-10

Job Family Administration (FG)

Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.