Job Description

Seal Swimming is seeking Customer Service Team Members to be responsible for supporting customers at each of our locations by providing helpful information, answering questions, and responding to complaints. Forward thinking and professional individuals, Customer Service Team Members display quality customer relations in addressing the needs of new and existing clients.

Also acting as the first point of contact with prospective customers, Customer Service Team Members are responsible for presenting the positive image of Seal Swimming in accordance with the company's core values, policies and culture. Remote and non-remote positions are available and travel within Greater Toronto will be an asset. This position reports to the Customer Success Manager.

Responsibilities

The Position shall be measured against successful execution of tasks and responsibilities which include but may not be limited to the following:

Customer Service

• Address potential customer's needs & expectations while presenting the services available from Seal Swimming.
• Manage day to day inquiries from existing members while building strong relationships.
• Learn about the products inside and out to be able to answer any questions from customers.
• Resolve member concerns using a professional & empathetic approach. Handling customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied.
• Prepare daily reports & schedules to support lesson execution and management activities.
• Provide feedback to other departments to help improve sales, marketing, and business processes.
• Maintain a professional, organized workspace.

Sales & Adminstration

• Complete the sales process using leads generated through marketing activities including events, advertising, referrals, etc.
• Assist members with purchases of merchandise & vending products
• Learn to identify customer needs or desires in order to recommend the appropriate product or service.
• Learn the software systems used by the company to be able to communicate effectively with incoming inquiries.
• Keep a record of incoming inquiries to be able to reference at a later date.

Other

• Participates in training/in-services as required.
• Performs additional duties as assigned by Management.

Key Qualifications and Competencies

The Position shall be measured against the job skills required to successfully fulfill the duties and responsibilities of the position which include but may not be limited to the following:

• Self-motivated and conscientious.
• Excellent presentation, organization, verbal and written communication are mandatory.
• Ability to work in a dynamic fast-paced work environment.
• Positive and clear phone manner.
• Strong time management, judgment, decision-making and problem-solving skills.
• Motivated to achieve sales results.
• Intermediate-level computer skills required using Word, Excel, and other software systems.
• Advanced computer skills (Google Workspace, Microsoft Office). Experience with CRM systems and databases.
• Excellent communication and interpersonal skills and a high degree of professionalism.
• Ability to communicate effectively in both English and French is an asset.

Work Conditions

The position combines remote work, on-site office work, telephone and virtual communication, in-person meetings, appointments and events.

Repetitive work. Manual dexterity is required to operate telephones and computers.

Job Type

Full-time, part-time and casual positions available. Remote and non-remote positions are available.

Schedule

A flexible schedule with the ability to occasionally work on weekends is preferred.