Job Description

Description
Our client in the banking and finance sector is looking for a Bilingual (French/English) customer service representative.
Responsibilities:

• Respond to incoming customer calls and email inquiries in a timely and professional manner, within agreed service levels.
• Strive to resolve customer issues and queries at first contact and demonstrate the ability to build and maintain strong client relationships.
• Maintain a positive, empathetic, and professional attitude towards customers at all times.
• Support customer requests for opening accounts, including handling transactions and supporting customers who walk into the branch.
• Interact with customers to identify their financial needs and refer them to the appropriate expert or guide them to alternative channels such as online banking.
• Ensure key performance indicators are met to maintain call center service levels, emails, and call quality to contribute to team business efficiency targets.
• Adhere to all compliance regulations and procedures.

Qualifications
Demonstrated ability to build and maintain strong customer relationships, while consistently providing a high standard of service.

• Excellent communication skills, both verbal and written. Bilingual (French and English) is considered an asset.
• Excellent problem-solving skills with great attention to detail.
• Adaptable and able to work well under pressure and deadlines.
• A self-starter who can work with minimal supervision.
• Minimum two years' experience in a customer service role.
• Minimum one year experience in financial services, branch experience preferred. Working knowledge of AML/KYC requirements.
• Strong computer skills, with proficiency in Word, Excel and Outlook.
• Knowledge of banking products

Skills Required