Job Description

Job Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and resolve issues will be crucial in ensuring customer satisfaction and loyalty. The ideal candidate will possess strong communication skills, a knack for sales, and the ability to handle various customer inquiries with professionalism.

Duties

Respond to customer inquiries via phone, email, and chat in a timely manner. Provide information about products and services, assisting customers with their needs. Utilize data entry skills to accurately input customer information into our systems. Handle customer complaints with empathy and professionalism, working towards effective resolutions. Engage in upselling opportunities by identifying customer needs and recommending suitable products or services. Maintain a thorough understanding of company policies, procedures, and product offerings to provide accurate information. Collaborate with team members to improve service delivery and enhance customer experience. Conduct analysis of customer feedback to identify trends and areas for improvement.

Requirements

Proven experience in a customer service role is required (2 years minimum). Strong communication skills in English; bilingual proficiency in Spanish is highly desirable. Excellent phone etiquette and interpersonal skills to interact effectively with customers. Ability to perform data entry tasks accurately and efficiently. Familiarity with sales techniques and upselling strategies is a plus. Strong analytical skills to assess customer needs and provide appropriate solutions. A positive attitude, patience, and the ability to work under pressure are essential for success in this role. Join us in delivering outstanding service that makes a difference!
Job Types: Full-time, Permanent

Pay: From $20.00 per hour

Expected hours: No less than 30 per week

Experience:

Customer service: 2 years (required)
Work Location: In person