Job Description

Position Overview

We're seeking a dynamic Customer Service Specialist to be the friendly voice and face of Rosemore Electric. This role is perfect for someone who thrives in a fast-paced environment and enjoys building relationships with customers while supporting our project teams behind the scenes.

Key Responsibilities

Customer Communication & Support

Answer incoming phone calls and respond to messages promptly and professionally Schedule appointments and coordinate service calls with customers Handle customer inquiries about services, pricing, and project timelines Maintain excellent customer relationships to support our 60% repeat customer base

Project Staff Support

Provide administrative support to project teams and field staff Coordinate between office and field personnel for project updates Assist with project scheduling and resource allocation Help prepare estimates and documentation as needed

Social Media & Marketing

Create and schedule engaging social media posts across Facebook, Instagram, and LinkedIn Develop content that showcases our community connection and quality work Monitor social media channels and respond to comments/messages Support marketing initiatives and promotional campaigns

Customer Appreciation & Retention

Implement customer appreciation programs and initiatives Follow up with completed projects to ensure customer satisfaction Coordinate customer testimonials and reviews Develop strategies to enhance customer loyalty and referrals

Required Qualifications

High school diploma or equivalent required 2+ years of customer service experience, preferably in trades or construction industry Excellent verbal and written communication skills Proficiency with social media platforms (Facebook, Instagram, LinkedIn) Strong organizational and multitasking abilities Experience with scheduling software and basic office applications Professional phone manner and customer-focused attitude

Preferred Qualifications

Experience in the electrical or construction industry Knowledge of electrical terminology and services Social media marketing experience Bilingual capabilities (English/French) an asset Experience with CRM systems

What We Offer

Comprehensive benefits package Opportunity to grow with an expanding local business Supportive team environment Professional development opportunities Flexible work arrangements considered for the right candidate

Why Join Rosemore Electric?

Be part of a tight-knit, community-focused team Work for a company with strong local roots and values Opportunity to make a real impact on customer experience Growing company with advancement opportunities Collaborative work environment with experienced professionals
Job Types: Full-time, Permanent

Pay: $19.00-$22.00 per hour

Expected hours: 30 per week

Benefits:

Company events Dental care Extended health care On-site parking
Work Location: In person