Job Description

Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team at Moose Jaw Hyundai. In this role, you will be the first point of contact for our service customers, providing exceptional service and support. You will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive experience. The ideal candidate will possess strong communication skills and a passion for helping others.

If you are working in another industry like hospitality or banking and would like to shift your career into high gear, apply today and be part of our exciting journey.

Duties

Respond to customer inquiries via phone, email, and chat in a professional manner. Greeting customers and assessing their vehicle service needs. Scheduling and confirming customer appointments Providing clear and accurate information on necessary repairs and maintenance. Coordinating with skilled technicians to ensure timely and efficient service. Maintaining detailed customer records and service histories. Following up with customers to ensure satisfaction and address any concerns. Promoting additional services and products to enhance the customer experience.

Experience

Proven experience in a customer service role is preferred. Strong sales skills with the ability to upsell products or services effectively. Excellent phone etiquette and communication skills in English Proficiency in data entry with attention to detail. Ability to analyze customer needs and provide tailored solutions. A friendly demeanor with a commitment to providing outstanding service.
Join us in creating memorable experiences for our customers while developing your career in a supportive environment!

A background in automotive is not required, we will provide all necessary training!

Job Type: Full-time

Pay: From $25.00 per hour

Expected hours: 40 per week

Benefits:

Dental care Extended health care Vision care
Schedule:

Monday to Friday
Licence/Certification:

Driving Licence (preferred)
Work Location: In person