Job Description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrows health today, we want to hear from you.

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Canada, we touch the lives of 12 million Canadians every day. We carry more than 35,000 products in 12 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care centers, clinics and institutions all over Canada. But we're so much more than a distribution company. We\'ve automated 2,500 retail pharmacies and dispense over 100 million doses a year through our automation solutions. Manufacturers, healthcare providers and patients count on us for a full range of services that contribute to the quality and safety of care for us all.

At McKesson Canada, youll help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry thats vital to us all.

Reporting to the Supervisor of National Customer Care, the Customer Care Specialist provides courteous, quality service to retail pharmacies located throughout Canada. You are the first point of contact for pharmacists. You will be responsible for building rapport and assisting customers with their product orders, answering questions and providing prompt resolution to any potential concerns, while ensuring our customers have a positive experience with McKesson Canada.

Responsibilities:

• High level of phone confidence & professionalism in all modes of communication with internal or external customers
• Accurately handle complex customer service requests as the initial point of contact, utilizing multiple administrative systems within the defined service standards
• Analytical and problem-solving skills assuming responsibility and taking ownership until resolution achieved.
• Organizational/prioritization skills to be able to work in a multitasking environment.
• Ability to manage multiple levels from low to high priority tasks ensuring all deadlines is met.
• Learning style that can adapt quickly to meet the needs of the business.
• Commitment to achieve high levels of service excellence and ability to work independently or within a team.
• Ability to embrace continuous learning and customer service expectations in an environment that is constantly changing.
• Experience with Word, Excel, Salesforce CRM and IBMs AS/400 is an asset along with keyboarding skills.
• Ability to diagnose and resolve technical issues with operating systems, Internet browsers, and our customer internet-based system.

Minimum Requirements:

• Typically requires 3+ years of related experience.

Additional Skills:

• Customer service experience in a contact centre is an asset
• Retail pharmacy or Pharmaceutical service experience an asset
• Experience with Live Chat or SMS channel support an asset
• Customer-centred and empathetic approach with every interaction (online, on phone, in chat)
• Experience with Word, Excel, Salesforce CRM and IBMs AS/400 is an asset along with keyboarding skills
• Independent decision-making skills
• Able to work in a multitasking environment to meet set deadlines
• Strong conflict resolution skills
• Commitment to achieve high levels of service excellence and ability to work independently or within a team
• Organizational/prioritization skills to be able to work in a multitasking environment
• Availability to cover hours of operation

Additional Information

• Customer Care operational hours are:
• Sunday 12:00-8:00 pm; Monday to Friday 8:30 am - 10 pm, Occasional or weekend rotation may be required.
• Full-Time position with rotational start times within our hours of operation - flexibility required to work shifts within the hours of operation
• Hybrid - In office required minimum one a month.

CAREER LEVEL: B3

At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. Thats why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, please

As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position

$40,000 - $66,600

McKesson is an Equal Opportunity employer.

The material contained herein is provided for informational purpose only. All open jobs offered by McKesson on this recruitment system are subject to specific job skill requirements. The job skill requirements, qualifications, and preferred experience are determined by a subsidiary, office or department within the company which is offering the position, and all positions are subject to local prevailing employment laws and restrictions. This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance.

The materials on this site are provided without warranties of any kind, either expressed or implied, including but not limited to warranties regarding the completeness of information contained on this site or in any referenced links. While McKesson attempts to update this site on a timely basis, the information is effective only as of the time and date of posting.

McKesson is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals and will accommodate applicants\' needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process.

The information on this site is for information purpose only and is not intended to be relied upon with legal consequence.

Current employees must apply through internal career site.

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