Job Description

Customer Excellence Specialist

Company:

Rep-Air Heating and Cooling Inc.

Location:

#4-32929 Mission Way, Mission, BC

Employment Type:

Full-Time 9:30am - 6pm

Department:

Customer Excellence

Salary Range:

$50,000 - $60,000 annually (based on experience)

About Us

At

Rep-Air Heating and Cooling Inc.

, we take pride in delivering comfort and reliability to every customer we serve. Whether it's a heating or cooling emergency or a routine maintenance request, we believe every customer deserves our full attention, care, and expertise. We're looking for someone who shares that mindset -- someone who treats every customer as if they're the most important one.

Position Overview

We're seeking a

Customer Excellence Specialist

who thrives in a fast-paced environment, excels in organization and communication, and genuinely enjoys helping people. The ideal candidate will be administratively strong, detail-oriented, and passionate about customer excellence.

We would consider a hybrid work from home and the office for the right person after their 90 day probationary period.

Key Responsibilities

Serve as the first point of contact for customers via phone, email, and online platforms. Schedule service appointments and coordinate with field technicians using

Monday.com

or similar software. Maintain accurate records in

Google Sheets

and other internal systems. Prioritize customer needs effectively while providing a warm, personalized experience. Follow up on open service requests and ensure timely resolutions. Collaborate with team members to improve processes and enhance customer satisfaction.

Skills & Qualifications

Proficient in Google Workspace (Sheets, Docs, Gmail, etc.)

Experience with Monday.com

or similar project management tools. Strong administrative and organizational abilities. Excellent written and verbal communication skills. Proven ability to multitask and prioritize under pressure. Customer-first mindset with genuine empathy and professionalism. Previous experience in a service-based or trades industry is a plus.

What We Offer

Competitive salary:

$50,000 - $60,000 annually (based on experience)

Comprehensive benefits package. Supportive, team-oriented environment. Opportunities for growth and development. The satisfaction of knowing you're making a difference for customers every day.

If you're ready to join a team that values excellence, teamwork, and customer care -- we'd love to hear from you.

Job Type: Full-time

Pay: $45,000.00-$65,000.00 per year

Benefits:

Dental care Extended health care On-site parking Paid time off RRSP match
Work Location: In person