Customer Service Specialist

Langley, BC, CA, Canada

Job Description

Role Purpose

:



To ensure the delivery of consistent operational processes and results across multiple regions / sites for a specific customer account.

Key Accountabilities

:


Customer

Primary point of contact with customer in regards to operational performance (in conjunction with account manager) Communication of Operational: Actions, Results, and Initiatives to / from customer, to / from site Assist Business Development Manager with account growth strategy Create / Ensure customer contract requirements are clear, correct and executable

Process

Monitor service levels on site to ensure that performance statistics meet customer and company requirements. Establish and Monitor Customer specific work processes on customer sites (compliance with customer specific contract requirements including SOPs, etc.) Champion Continuous Improvement Process initiatives across customer sites Ensure the transfer of best practices across customer sites Execution of on-site Customer projects / strategic initiative(s) as assigned by management

Required Education and Experience

:



High School Diploma, required Bachelor's Degree, preferred 1-2 years in an administrative or similar role, required 2 years of Logistics industry experience, preferred


Our Organization is an equal opportunity employer. We are committed to accommodating applicants with disabilities throughout the hiring process. Accommodations for job applicants with disabilities will be provided upon request.





Brand: EV Logistics


Address: 5016 272nd St Langley, BC - V4W1S3


Property Description: 8463 - Langley BC


Property Number: 8463

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Job Detail

  • Job Id
    JD2451963
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Langley, BC, CA, Canada
  • Education
    Not mentioned