Job Description

Position: Customer Service

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Location

: Trimaster Manufacturing - Onsite

Reports To

Materials Manager

Summary

Customer Service serves as the point of contact for Trimaster Customers to place orders and follow up on outstanding orders. The Customer Service - will also support the balance of the department with managing Miscellaneous spend (MRO) and planning of purchases to support the manufacturing supply plan.

Job Responsibilities

As the primary interface for the day to day operations with the TMI customer, receive new orders as well as provide updates to customer inquiries Monitor, Update and Acknowledge Customer electronic portals to support data exchange on existing orders including order confirmation based on feedback from the Master Scheduler Provide insights to upcoming forecast or volume changes to the business to support future planning Work with internal departments including Engineering, Quality, Materials and Operations to introduce new products to the organization as well as work to resolve outstanding supply concerns Facilitate monthly Forecast Meeting outlining the sales target and product mix for the next 3 months in detail as well as yearly budget performance Maintain customer services metrics (e.g. On Time Delivery) Respond to Customer Service calls Design and implement methods to gather and manage supply chain data Seek to improve all aspects of the materials department including planning and Customer service May perform other duties as assigned by management.

Requirements

Professional communication skills are essential when interfacing with vendor and customers Exceptional ability to conceptualize large-picture projects and foresee challenge and needs to be addressed Reliable, attention to detail Strong work ethic ability to work independently Great communications skills * Must be able to multi-task in a fast pace environment