Job Description

Who We Are

Finch Auto Group is one of Southwestern Ontario's most respected and recognized automotive dealer groups, proudly serving our community for over 30 years. We represent a wide range of top automotive brands and operate with a relentless focus on customer satisfaction, community involvement, and operational excellence. Our people-first approach and commitment to innovation fuel everything we do -- and we're just getting started.

About Finch Collision

Finch Collision Centre is a state-of-the-art, high-volume collision repair facility that's redefining industry standards. With cutting-edge technology, a talented team, and a commitment to quality, we deliver unmatched craftsmanship and care. As we continue to grow, we're looking for individuals who are ready to grow with us -- not just into the role, but into a long-term career within the collision repair landscape.

The Opportunity: Customer Service Specialist

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced, detail-driven environment? Finch Collision Centre is seeking a proactive, friendly, and organized Customer Service Specialist (CSS) to become the essential bridge between our guests and the repair process.


You won't just be providing updates -- you'll be building trust, setting expectations, and ensuring each guest feels confident and cared for throughout their repair journey. This isn't just a job in customer service -- it's a mission to deliver the best customer experience our guests have ever had.

What You'll Do

Serve as the primary point of contact for guests and key stakeholders during the repair process. Confirm each guest's preferred method of communication and maintain updates every 2 business days. Coordinate transportation needs including rentals, shuttle service, or rideshare (e.g., Uber). Call, email, or text each guest one business day prior to any appointment with personalized instructions and reminders. Greet all guests by name within 5 minutes of arrival -- making a lasting first impression. Own and personalize the vehicle delivery experience -- ensuring every guest leaves feeling valued and informed. Communicate daily activity and guest updates to the Office Manager with clarity and consistency.

What You Bring

A customer-first mindset with a passion for hospitality and communication. Exceptional organizational skills and attention to detail. Strong interpersonal abilities -- you're confident, warm, and professional. Experience in the automotive or collision repair industry is an asset, but not required. Familiarity with tools like Body Shop Connect, ProgiSync, and Outlook (or the ability to learn quickly).

Why Join Finch Collision?

Be part of a growing, industry-leading team that's raising the bar in collision repair. Work in a modern, high-tech facility committed to excellence in both service and culture. Enjoy opportunities for personal and professional growth in a forward-thinking organization. Join a workplace where your voice matters, and your work truly makes an impact.

How to Apply

Please contact Jeb Aarts at jaarts@finchcollision.com to apply or learn more about the position.