Job Description

Dawson Co-op invites applications for the position of

Customer Service Specialist

to join our team at our Home and Agro Centre, located in Dawson Creek, British Columbia.

The

Customer Service Specialist

plays a key role in delivering exceptional service and support to customers, contractors, and members. Under the guidance of the Sales and Service Manager, this position provides expert product advice, accurate information, and tailored solutions to meet customer needs. A strong understanding of hardware and building materials is essential, along with excellent communication and problem-solving skills. The goal is to ensure every interaction is professional, efficient, and contributes to a positive customer experience.

Reporting to the Sales and Service Manager, the successful candidate will be responsible for the following:

Come to work with a positive and professional approach and attitude Be dependable for all scheduled shifts. Provide exceptional service to customers from the Service Counter, including key cutting, answering and redirecting phone calls as requested, operating the cash register, and providing general project advice to customers. Provide expert service to contractors at the Pro department by providing detailed product information, including specifications, availability, pricing, and application to ensure informed purchasing decisions. Support special projects related to customer service, operational improvements, or internal initiatives. Educate customers on the proper usage, installation, and maintenance of hardware and building materials to ensure product longevity and customer satisfaction. Maintain a thorough knowledge of inventory, new products, and promotions. Operate the Point of Sale (POS) terminal efficiently and in accordance with company standards, ensuring accurate transactions. Process sales orders, returns, and exchanges in a timely and accurate manner. Collaborate with warehouse and sales teams to ensure smooth order fulfillment and delivery. Handle customer complaints and resolve issues effectively and professionally. Perform general housekeeping and maintenance duties. Ensure a neat, clean and well-merchandised department. Stock shelves and display merchandise as directed by Management. Adhere to all Dawson Co-operative Union policies and procedures. Adhere to all Dawson Co-operative Union health and safety standards, per the Health and Safety manual. Plan for self development and take initiative to improve own knowledge, skills and abilities. Other duties as assigned

Qualifications:

High school diploma or equivalent required; associate degree or relevant certifications preferred 2 - 5 years of experience in customer service, preferably in hardware, construction supplies, or retail building materials Strong knowledge of tools, construction materials, hardware, and related products Excellent communication and interpersonal skills Strong customer service mindset Strong problem-solving abilities and attention to detail Proficient in using computer systems (POS, Microsoft Office) Valid Class 5 Driver's License Ability to work in a fast-paced environment and manage multiple tasks. Aptitude for conflict resolution and problem-solving Ability to occasionally lift up to 50 lbs when handling materials
Job Types: Full-time, Permanent

Pay: $20.15-$27.56 per hour

Expected hours: 32 - 40 per week

Benefits:

Company events Disability insurance Store discount Vision care
Ability to commute/relocate:

Dawson Creek, BC: reliably commute or plan to relocate before starting work (required)
Education:

Secondary School (required)
Experience:

Customer Service : 2 years (required)
Language:

English (required)
Work Location: In person