PLEASE NOTE THAT ONLY APPLICATIONS ON OUR WEBSITE WILL BE REVIEWED
https://ats.rippling.com/hacksmith/jobs
About Us
The Hacksmith team is made up of outside-the-box thinkers who take fictional ideas from comics, movies, and video games and make real working prototypes. We make Viral Videos of our creations on YouTube, and in doing so make dreams a reality by building real life superhero tech; as seen in our channel trailer! We take pride in inspiring youth around the world to get into STEM and other related fields, while always dreaming bigger.
Our social media reach is as follows:
YouTube:
15.3M
subscribers
Facebook:
1.9M
likes
Instagram:
1M
followers
Tiktok:
1.9M
followers
Hacksmith Retail is a subset of the Hacksmith Industries umbrella corporation responsible for all products, merchandise, and collectibles that find their way onto .We sell our products to millions of Hacksmith fans around the world. This role is focused on providing exceptional e-commerce customer service, daily order fulfillment, and inventory assistance.
We are looking for a passionate, self-motivated individual who delivers results. There will be ample opportunity to take on greater responsibility, overcome challenges, and meaningfully contribute to the team.
About You
You are a people person who enjoys working at a small company. You understand that working at a startup requires you to wear different hats to get the job done. You thrive on responsibility and love taking on new challenges. Our Customer Service Specialist ultimately shapes the customer experience through knowledgeable service, timely resolution and established trust, upholding the reputation of Hacksmith Retail Ltd.
Responsibilities include
Customer Service
Respond to customer emails, messages and phone calls
Monitor Live Chat on our website
Keep our gift shop and gallery presentable and restock shelves as needed
Interact with customers and offer POS check out assistance as required
Order Fulfillment
Pick and pack online orders
Inform manager when supplies need to be replenished
Coordinate with courier drivers for pickup when required
Inventory Assistance
Count and inspect incoming shipments and inbound transfers
Month end and year end inventory count
Other duties as required
Requirements of the role
3-5 years experience working in a similar role (e-commerce customer service and order fulfillment)
Flexibility to work the occasional evening/weekend
Strong professional written and verbal communication
Proficiency in Google Apps, Microsoft Office, and Shopify
Passionate and dedicated
Detail oriented
Adaptive to change
Organized
Follow up on outstanding items proactively
Ability to multitask and take initiative to problem solve independently
Ability to lift up to 50 lbs
Bonus points for
Experience with ShipStation and Zendesk
Retail experience
Perks of working at Hacksmith
Gourmet lunch every work day (we have a very skilled chef on staff)
Snacks and coffee to keep you fueled
Competitive vacation policy
Health Spending Account (HSA)
Gym membership benefit
Safety shoe allowance
Employee discount on Hacksmith merch
You must be legally allowed to work in Canada and be local or willing to relocate. This role is based in Cambridge, Ontario and telecommuting is not an option.
PLEASE NOTE THAT ONLY APPLICATIONS ON OUR WEBSITE WILL BE REVIEWED
https://ats.rippling.com/hacksmith/jobs
Job Type: Full-time
Pay: $43,000.00-$53,000.00 per year
Benefits:
Casual dress
Dental care
Discounted or free food
Extended health care
On-site gym
On-site parking
Store discount
Vision care
Application question(s):
This is an in person role, are you able to commute to our office in Cambridge, ON?
Education:
DCS / DEC (preferred)
Language:
English (preferred)
Work Location: In person
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