Job Description

Benefits:

• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance

Customer Service Representative
Location: Markham, ON
About Us: Join our dynamic and bustling insurance office in Markham! We pride ourselves on providing exceptional service to our clients and creating a positive, energetic work environment. Our team is dedicated, supportive, and always ready to go the extra mile.
Position Overview: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our clients, handling inquiries, processing claims, and providing outstanding service.
Key Responsibilities:
Respond to customer inquiries via phone, email, and in-person
Process insurance claims and policy changes
Provide information about our products and services
Resolve customer issues in a timely and efficient manner
Maintain accurate records of customer interactions
Collaborate with team members to ensure a seamless customer experience
Qualifications:
Excellent communication skills in English; proficiency in Mandarin and Cantonese is a strong asset
Previous customer service experience, preferably in the insurance industry
Strong problem-solving skills and attention to detail
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Friendly, approachable, and professional demeanor
Must obtain or possess an OTL (Other Than Life) insurance license
What We Offer:
Competitive salary and benefits package
Opportunities for professional growth and development
A supportive and inclusive work environment
Convenient location in the heart of Markham
If you are passionate about customer service and looking for a rewarding career in a vibrant office, we would love to hear from you!
How to Apply: Please send your resume and cover letter to cheryl.moulton@desjardins.com with the subject line "Customer Service Representative Application."

Skills Required