Job Description

Benefits:

Competitive salary Dental insurance Flexible schedule Health insurance


Customer Service Representative



Location: Markham, ON



About Us: Join our dynamic and bustling insurance office in Markham! We pride ourselves on providing exceptional service to our clients and creating a positive, energetic work environment. Our team is dedicated, supportive, and always ready to go the extra mile.



Position Overview: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our clients, handling inquiries, processing claims, and providing outstanding service.



Key Responsibilities:



Respond to customer inquiries via phone, email, and in-person

Process insurance claims and policy changes

Provide information about our products and services

Resolve customer issues in a timely and efficient manner

Maintain accurate records of customer interactions

Collaborate with team members to ensure a seamless customer experience

Qualifications:



Excellent communication skills in English; proficiency in Mandarin and Cantonese is a strong asset

Previous customer service experience, preferably in the insurance industry

Strong problem-solving skills and attention to detail

Ability to work in a fast-paced environment and handle multiple tasks simultaneously

Friendly, approachable, and professional demeanor

Must obtain or possess an OTL (Other Than Life) insurance license

What We Offer:



Competitive salary and benefits package

Opportunities for professional growth and development

A supportive and inclusive work environment

Convenient location in the heart of Markham

If you are passionate about customer service and looking for a rewarding career in a vibrant office, we would love to hear from you!



How to Apply: Please send your resume and cover letter to cheryl.moulton@desjardins.com with the subject line "Customer Service Representative Application."

These positions are with an independent contractor agent that is part of the Desjardins exclusive agent network, not with Desjardins Group or its subsidiaries. This agents' employees are not employees of Desjardins. Independent contractor agents are responsible for and make all employment decisions regarding their employees.