Job Description

Job Posting: Customer Service Screener

Where YOU work, makes a difference.

Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It's an environment where you can grow your career in any direction you choose. We're evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.

Are YOU our next Customer Service Screener?

The LHSC

Customer Service Screener

is responsible for delivering the Ideal Customer Experience, safety and comfort of customers while visiting our facilities. This role inspires confidence that Dynacare has fair, efficient and safe processes to facilitate LHSC customers navigating the waiting line, initial screening process and experiences a comfortable waiting time leading up to their collection.

Status:

Contract, Full Time, 6 months (Guaranteed 32.5 hours per week)

Shift:

Day Shift, Monday - Friday. 9:00 am - 4:00 pm

Discipline

: Laboratory and Health Services Centers

Work Style:

On Site

Location:

466 Goderich Street, Port Elgin, ON, N0H 2C4

Start Date:

As soon as possible

Internal Posting Deadline:

Internal posting expires on July 23, 2025

Why Dynacare is an amazing place for YOU:

Join an award-winning "Top Employer" with meaningful and impactful career opportunities Access a health and wellness benefits program that supports you and your loved ones Grow and thrive with a dynamic, successful company through internal mobility opportunities Invest in your future through RRSP match benefits and an employee stock purchase program Experience a collaborative, diverse workforce that prioritizes dignity and respect for all

How YOU will make a difference:

Utilize the Ideal Customer Experience model with a focus on Warm Welcome to keep everyone safe and comfortable in the line-up area, leading up to their comfortable collection provide customers with a comfortable collection experience Active interaction with customers who are waiting outside of the LHSCs to provide information, answer questions, conduct initial screening, identify and support customers who may require additional assistance Manage the wait line(s) by clearly explaining the process (Net Check In customers, walk-ins), expected wait times, assisting with Net Check-In, answering questions Communicate ongoing line progress, attend to customer needs and questions, offer options to waiting in line Assist customers with checking in, demonstrate how to use Net Check In and distribute step-by-step guide on how to register online or by using the app Conduct initial screening process in a care and compassionate manner De-escalate inappropriate behaviours to ensure a safe and respectful environment Collect health cards and requisitions for data entry by the employee working inside the LHSC Ensure all visitors entering the LHSC follow proper precautionary measures and wear appropriate personal protective equipment Enforce to Dynacare and local regulations regarding physical distancing and use of protective equipment Other duties as assigned to facilitate efficient LHSC operations and customer experience

What YOU bring to the role:

Completion of secondary-school level education preferred Previous experience working in a healthcare environment or customer service is an asset

Technical Skills

Intermediate computer skills - Windows environment, Microsoft Mail, Scanning, Texting Reading - signs, computer applications, texts, documents

Social Process Skills

Empathy and customer-centric mindset Strong verbal communication skills that demonstrates courtesy, caring and discretion in difficult situations High level of emotional intelligence to adapt style in handling different situations Confidence to de-escalate difficult customer situations while demonstrating composure and customer service mindset Teamwork and collaboration skills with LHSC employees to achieve results in alignment with operational goals and Dynacare mission Effective decision-making skills by understanding the issue, considering various factors and options and taking action that is consistent with available facts, constraints and probable consequences Maintains focus on work tasks and productively uses time and energy when under stress Compliance focused

Working Conditions

Must be able to stand for long periods of time May involve working outside in various weather conditions Resilience in the face of dealing with high volume of customers

Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey.

Dynacare has been a "Top Employer" for many years and there is a reason why. We are a great place to work. At Dynacare, we're proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care - we would like to meet you. We hope you will join us in our journey to become Canada's health and wellness solutions leader.
Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees. In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and the Dynacare Accommodation Policy a request for accommodation will be accepted as part of the Dynacare hiring process.