Job Description

Power Tools Plus is an established parts, warranty, and customer support provider specializing in power tools and outdoor power equipment. We are committed to delivering fast, friendly, and accurate service to our customers across Canada. We are looking for a

FT

Customer Service & Sales Support Representative

who is reliable, takes initiative, and brings a positive attitude to our team.

This role includes customer service, warranty support, online sales, and warehouse duties.

Customer Service - Phone Support, Email Support & Warranty Claims

Answer incoming customer calls with professionalism and courtesy. Provide accurate information about products, warranty processes, and replacement parts. Troubleshoot basic issues and guide customers through the next steps. Collect information needed to evaluate inquiries or claims.
Respond to customer emails with strong written clarity and attention to detail.

Process warranty claims, review required documentation and determine appropriate action. Follow established warranty procedures in coordination with internal policies. Maintain complete and accurate documentation of all interactions.

Online Sales & Order Support

Assist customers with online product inquiries and ordering. Point-of-sale systems experience is a plus. Support order tracking, website navigation, and issue resolution. Communicate with the internal team to ensure accurate and timely order fulfillment.

Warehouse Duties & Order Fulfillment

Organize, pick, and pack parts from the warehouse for daily shipments. Prepare shipping labels to ensure orders are packed accurately and securely. Keep the warehouse area tidy, organized, and well-stocked. Perform

light physical work

, such as lifting small to medium-sized boxes (typically 5-25 lbs).

Administrative Tasks

Maintain accurate customer notes, claim files, and system updates. Monitor shared inboxes to ensure timely responses. Assist with organizing manuals, product information, and internal documentation.

What We're Looking For

Skills & Capabilities

Excellent

verbal communication

skills for phone support. Strong

written communication

for professional email correspondence.

French language skills are a strong asset

(written or spoken). Ability to multitask and stay organized in a fast-paced environment. Comfortable using computers, online platforms, and office /MS office suite. Able to learn product details and warranty procedures with training.

Personal Qualities

Reliable, punctual, and consistent

with attending the scheduled 9-5 shift.

Takes initiative

and does not require constant supervision.

Positive, patient, and solutions-focused

attitude. Strong attention to detail and organizational skills. Comfortable working both independently and as part of a small team.

Experience

Experience in customer service, call centers, warranty processing, or online sales is an asset. Experience with power tools, parts, or hardware is helpful but not required training is provided Familiarity with on-line selling portals such as Amazon, Etsy and eBay is a plus. Experience with warehouse tasks or order fulfillment is an asset.

What We Offer

Thorough training on products, software, and warranty processes Competitive compensation Free on-site parking Stable Monday-Friday schedule--no evenings or weekends
Please send your resume to

mhamieh@powertoolsplus.ca

with the subject line:

"Customer Service & Sales Support Representative - Power Tools Plus"

We thank all applicants for their interest; only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: $22.00-$25.00 per hour

Expected hours: 40 per week

Benefits:

Casual dress Company events On-site parking
Work Location: In person