Job Description

Ready for your next opportunity? At maxill, we grow with purpose and adapt with clarity.

Proudly Canadian since 1987, maxill makes it easy for oral health professionals to access high-quality dental products at competitive prices -- all backed by exceptional service. We're 100% customer-driven, standing behind every product we sell, every order we ship, and every customer who puts their trust in us.

SUMMARY

Your role as Senior Customer Service is simply to make connections with past customers of the company in a bid to have them come back to the company as active customers. We have thousands of records in our customer data base that need to be reached out to.

Your role is straightforward. Sales.

Our industry is a price driven, high volume, low margin business. The promotional offers we will equip you with, that you will share via email after these calls will be enticing to get people back ordering with the company. Activity equals results.

maxill DELIVERS

Casual Dress Health and Dental Benefit Package (including vision) Life Insurance Employee Assistance Program Opportunities for Professional Development On-site parking in St.Thomas

RESPONSIBILITES

Prior to each call, review the account history to see if there are any notes in the CRM as to why this past customer may be not ordering from us currently. Contact the customer using a very short, effective and straightforward script as a guideline. Be armed with preexisting marketing and sales material that you will forward to your newly updated contact as part of a package to get them back as current customer Make an expected high volume of outbound connecting calls per day.

REQUIREMENTS

Able to work on-site in St.Thomas. Comfortable with sales, cold-calling and public speaking. Basic computer skills (will train on internal systems). Strong organizational skills and attention to detail. Excellent written, verbal, and active listening communication skills. Customer-focused mindset with the ability to build positive relationships. Must work well both independently and in a team environment. Coachable; willing to accept and integrate constructive feedback. Dental knowledge is an asset, but the successful candidate will be trained in the knowledge required for this role. Prior knowledge of sales and experience with targets is helpful but not required. Prior knowledge of marketing strategies and business goals is helpful but not necessary.

HOW TO APPLY

Please apply online and submit your cover letter and resume.

Job Types: Full-time, Permanent

Pay: $45,000.00-$60,000.00 per year

Benefits:

Casual dress Dental care Employee assistance program Extended health care Life insurance On-site parking Vision care
Ability to commute/relocate:

St. Thomas, ON: reliably commute or plan to relocate before starting work (required)
Location:

St. Thomas, ON (preferred)
Work Location: In person